Bengaluru, Karnataka, India
Result oriented management processional with 12 Years of experience in Data analytic, Customer Experience and project management skills. Proven ability to lead a team through complex change and deliver business transformation. Dedicated and ethical employee able to define and achieve both strategic and tactical goals within a competing objectives environment. Consistently recognized as a change agent, thought leader, learning organization facilitator, and mentor in all roles. Expert in Agile Project Management, Operational Excellence, Six Sigma black belt, Identification opportunities for Process improvement, Lean, DMAIC and Operational risk management in US Healthcare and IT industry.
• Establish Project Governance Structure • Provide Management Reports • Overall progress and health of projects • Status of milestones and deliverables across the portfolio • Financial information about the budget, forecast, actuals, etc. • Project risks and progress on mitigating these risks. • Operational efficiency and project performance • Mentor and Train Project Managers • Streamline and Automate Processes and Workflows • Facilitate Team Collaboration and Communication • Work closely with respective stakeholders
• Successfully completed 39 projects for various clients • Prepared risk assessment reports and suggested resolutions • Developed project budgets and assisted with the preparation of budget forecasts • Established Quality Standard Documents (QSD) for the organization • Prepared process quality reports by collecting, analyzing, and summarizing information and trends • Upgraded professional and technical knowledge by attending workshops and replicated learnings in day to day work • Studied process areas to implement automations • Defined and ensued effective governance via Quality framework for Pilot and BAU pilot processes • Supported business transition and participated in Business migration • Trained employees in Lean Principles & Process Improvement • Supported project initiatives, including identifying and analyzing preliminary business needs, business processes • Conducted and maintained the Failure Mode and Effects Analysis (FMEA) for the aligned delivery groups • Set-up of Transition framework for all process areas
• Coordinated with clients to prepare project presentations • Oversaw project outsourcing as necessary • Developed and implemented transition project plans