Dubai, United Arab Emirates
A dedicated Professional with over 9 years of extensive experience in Sales, Customer Service, and Operations across the GCC (UAE, Oman, and Bahrain). Currently, I am focused on transitioning into the Aviation and Airport Service industry, where I can apply my expertise in customer relations and operational coordination. Throughout my career, I have a proven track record of enhancing customer satisfaction and managing complex B2B/B2C sales environments. My experience at Abah Trading LLC in Dubai involved handling end-to-end documentation for import/export and tracking shipments, which has sharpened my attention to detail and logistics skills. Additionally, my background as a Receptionist in Bahrain helped me master conflict resolution and front-desk management. I am a multilingual communicator, fluent in English, Hindi, and Malayalam, with basic proficiency in Arabic. I am known for being a fast learner and a problem solver who excels in fast-paced environments.
Provided exceptional customer service in a fast-paced environment, ensuring a high level of customer satisfaction. • Handled customer inquiries, complaints, and requests professionally, maintaining a positive brand image. • Consistently met sales targets while building long-term relationships with clients. • Managed inventory and sales documentation with high accuracy.
Managed front-desk operations, including guest check-ins/check-outs and reservation management. • Acted as the primary point of contact for international guests, providing information and resolving service issues promptly. • Coordinated with different departments (housekeeping, security, food & beverage) to ensure a seamless guest experience. • Handled cash and credit card transactions securely using Property Management Systems (PMS).