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Chief Executive Officer – Hajj Services Executive leader with over 14 years of experience across luxury hospitality, real estate development, and logistics. Focused on driving business growth, strengthening organizational capabilities, and elevating the pilgrim experience through operational excellence and strategic partnerships, in alignment with Saudi Vision 2030. Experienced in strategic management and organizational development, with a commitment to building high-performing teams, enhancing service standards, and creating sustainable value for stakeholders. Holds a Master of Business Administration (MBA) and a Master’s degree in Luxury Management, complemented by Project Management Professional (PMP) certification.
Leading Hajj services and hospitality operations, delivering an integrated pilgrim experience that combines quality accommodation, efficient services, and a warm welcome. Focused on meeting pilgrims’ needs and enriching their journey in alignment with Saudi Vision 2030. Key responsibilities include: • Developing and executing strategic and operational plans for Hajj and hospitality services, ensuring teams and facilities are fully prepared for the Hajj season. • Overseeing the integration of accommodation, transportation, catering, and arrival and departure services to deliver a comfortable and well-organized pilgrim journey. • Developing Hajj programs and packages tailored to pilgrims from diverse markets and cultural backgrounds. • Building strategic partnerships with hotels, service providers, and international partners to enhance service quality and expand the business. • Embedding hospitality standards throughout the pilgrim journey and developing teams dedicated to attentive service and pilgrim care. • Monitoring pilgrim satisfaction, addressing feedback, and translating insights into continuous service improvements. • Managing resources and budgets to improve operational efficiency, support sustainable growth, and maintain service quality.
• Led end-to-end procurement processes including strategic sourcing, supplier qualification, and contract negotiations to optimize cost and ensure timely delivery of goods and services. • Collaborated with cross-functional teams—finance, operations, and engineering—to align purchasing activities with project goals and organizational priorities. • Developed vendor relationships and monitored supplier performance to ensure compliance with SLAs, quality standards, and sustainability practices. • Utilized market intelligence and data-driven analysis to forecast demand, manage risks, and support budgeting and cost-saving initiatives. • Maintained procurement documentation and ensured adherence to internal controls, governance policies, and industry regulations. • Actively contributed to digital transformation efforts by supporting ERP system upgrades, automation, and procurement analytics.
• Led project budgeting efforts using market insights, ensuring precise and cost-effective procurement planning. • Conducted in-depth supplier research and shortlisted vendors based on strategic sourcing objectives and risk factors. • Evaluated supplier bids to align with business priorities, quality benchmarks, and commercial viability. • Managed RFQ processes and negotiated terms that delivered cost savings, compliance, and value-added services.
• Collected and analyzed data on potential properties, aligning recommendations with client needs to enhance satisfaction. • Conducted comprehensive market research, identifying trends that led to strategic investment opportunities. • Facilitated smooth communication with clients, providing updates and addressing inquiries throughout the buying and selling process. • Successfully negotiated property transactions, resulting in a 20% increase in client acquisition and retention rates.
• Negotiated contracts with buyers and sellers, ensuring all documentation was meticulously reviewed. • Conducted market analysis and property inspections to determine accurate valuations. • Listed properties on various platforms, enhancing visibility through detailed descriptions and high-quality photos. • Recommended banking products tailored to client needs, fostering stronger client relationships.