Saudi Arabia
Results-oriented Deputy Operations Manager with 15+ years of progressive experience in operations management, training institute administration, financial oversight, human resources operations, and business process optimization. Demonstrated expertise in operational planning, workflow optimization, KPI performance management, budgeting, procurement management, regulatory compliance, and stakeholder engagement. Proven track record in process improvement, operational efficiency enhancement, and risk mitigation, supporting executive leadership in achieving organizational growth and operational excellence. CIPD Level 5 certified in People Management with strong skills in team leadership, cross-functional coordination, performance reporting, and strategic decision-making.
• Leading operations strategy and execution across training programs, student services, and administrative functions to ensure organizational efficiency and compliance with regulatory and quality standards. • Overseeing business development initiatives, including preparing and delivering strategic presentations, proposals, and progress reports to support growth objectives. • Driving cross-departmental collaboration with marketing, product development, HR, and customer service teams to align operational activities with organizational goals. • Supervising course registration, enrollment, and examination processes, ensuring accuracy, compliance, and high-quality learner experience. • Managing financial operations, including budgeting, petty cash oversight, accounts payable/receivable, and financial reporting to support executive-level decision-making. • Implementing and monitoring KPI frameworks, performance dashboards, and operational metrics to assess department efficiency and identify continuous improvement opportunities. • Leading procurement and resource management, including training equipment, facilities, and supplies, optimizing cost-efficiency and operational readiness. • Overseeing HR operations for administrative staff, including onboarding, attendance, leave management, and performance tracking. • Ensuring regulatory compliance, governance, and risk management, including SOP implementation, audit preparedness, and mitigation of operational risks. • Acting as company representative in meetings, negotiations, and official communications, supporting senior leadership in strategic decision-making.
• Assisted in coordinating daily operational activities across training programs and administrative functions to ensure smooth service delivery. • Supported preparation of business development proposals, presentations, and client documentation under the direction of senior management. • Tracked and compiled KPI data and operational reports to support performance analysis and management review. • Coordinated with marketing, academic, and customer service teams to facilitate execution of operational plans. • Administered course registration, enrollment, and examination logistics, ensuring accurate documentation and compliance with procedures. • Maintained staff records including attendance tracking, onboarding documentation, and leave balances. • Assisted in monitoring petty cash transactions and financial documentation, supporting accurate reporting processes. • Processed accounts payable and receivable records, following up on pending payments as required. • Coordinated procurement requests and maintained inventory of training materials and equipment.
• Managed awarding body relationships including NEBOSH, Highfield, and IOSH, ensuring full compliance with accreditation requirements, audit standards, and examination regulations. • Delivered structured training programs and instructional sessions, enhancing learner performance and academic quality standards. • Designed and implemented assessment frameworks and evaluation systems to ensure compliance with awarding body and accreditation requirements. • Administered end-to-end examination logistics, including scheduling, documentation control, and regulatory compliance. • Implemented updated SOPs and process standardization initiatives, improving operational workflow efficiency and reducing administrative processing time. • Coordinated procurement activities using SAP Ariba and Odoo ERP, ensuring cost control and timely availability of training resources. • Generated operational and financial performance reports using Microsoft Excel and Power BI, supporting data-driven decision-making and audit readiness.
• Managed the full examination lifecycle, including candidate registration, scheduling, seating arrangements, and results processing in compliance with awarding body regulations. • Ensured strict adherence to examination compliance standards, academic integrity policies, and risk control procedures. • Supervised and trained invigilators on examination protocols, malpractice prevention, and regulatory updates. • Coordinated with academic departments, IT teams, and awarding organizations to ensure seamless exam delivery. • Maintained secure handling of examination materials, confidential records, and certification documentation.
• Supervised assessment operations, placement testing, and continuous evaluation systems, ensuring academic quality assurance and compliance with institutional standards. • Managed student admissions and registration processes, overseeing enrollment documentation, eligibility verification, and system data accuracy. • Administered international examinations (Cambridge KET & PET) in full compliance with awarding body regulations and accreditation requirements. • Directed end-to-end examination management, including scheduling, invigilation coordination, secure documentation handling, and results processing. • Coordinated development and organization of the academic calendar, aligning course schedules, examination periods, and academic milestones across programs. • Led graduation processes and ceremony planning, ensuring accurate academic clearance, certification issuance, and event execution. • Maintained academic scorebooks, assessment records, and student performance data, ensuring reporting accuracy and audit readiness. • Represented the institution as an official company representative during academic audits, external reviews, and stakeholder engagements. • Supported implementation of continuous assessment policies to enhance student performance tracking and institutional reporting standards
• Provided technical support and user assistance to students and faculty within the English Language Lab environment. • Administered network systems, servers, and user access controls to ensure system availability and data security. • Diagnosed and resolved hardware, software, and connectivity issues to minimize downtime. • Managed user accounts, permissions, and password administration in accordance with IT policies. • Coordinated with external software vendors for system updates, maintenance, and performance enhancements. • Maintained laboratory equipment, ensured operational readiness, and upheld facility performance standards.