Singapore
🌎From solving everyday IT challenges to supporting regional systems, my journey has always been driven by one goal: 'making technology work for people' 🖥️ I support scalable, reliable systems that fuel business growth and enhance user experience across regions. ✨For me, great IT isn’t just about fixing problems , it’s about building seamless, meaningful digital experiences that empower users and teams to succeed. 'Powering people through technology'
Regional IT consultant at Louis Vuitton Moët Hennessy.
● Provides onsite support to users with good customer satisfaction ●Perform End User Support - Client Management ●Provided VVIP support to high ranking government officials and international CEOs, including dignitaries from Switzerland,France and other Europe countries ,ShienShong and other local CEOs, maintaining high standards of professionalism and discretion. ●Coordinated and supported high level meetings by adding VIP country managers, Regional managers and international users to LINE for communication. ●Setup of projectors, AV equipment, and meeting room logistics for seamless presentations and cross border engagement. ●Set up and maintain video conferencing equipment, including Polycom audio systems, Q-SYS control software, boundary and ceiling microphones, Logitech PTZ and HD webcams,Epson projectors, docking stations, printers, and control systems to ensure seamless and professional meetings. ●Provided prompt and professional L1 & L2 IT support, resolving 95% of desktop, LAN, WAN, and voice service issues on first contact. ●Perform troubleshooting for client platform related problems. ●Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. ●Provide timely status updates to relevant parties. ●Perform service request related to client platforms. ●Involve in client platform implementation/ upgrade project. ●Perform follow-up with vendor on replacement of hardware. ●Perform asset management & update asset records. ●Perform user account management (eg. Create password, reset & delete) ●Perform local server administration to facilitate software distribution & patch management service. ●Manage client platform implementation / upgrade project. ●Ensure deliverables meet service level requirement. ●Propose and implement action plan when required & Submit progress reports.
● led and Managed escalated service cases, ensuring 100% timely resolution and user satisfaction. ● Supervised and Guided L1 & L2 Desktop Engineers providing, technical leadership and operational support. ● oversaw break/fix maintenance, software deployments, patch management and end point compliance across the environment. ● Handled media management, documentation, and inventory scanning. ● Monitored asset disposal and updated the repository for accuracy. ● Acted as the primary point of contact for ticketing operations, workload Distribution, SLA adherence and service quality improvements
● Streamlined Employee On boarding and Off boarding processes. ● Managed end to end IT asset lifecycle and quality standards ● Performed System and Software patch management to ensure security and stability. ● Supported Windows OS, Microsoft 365, Anti Malware solutions,Administrated Active Directory and provided application support ● Troubleshot Network Wifi, Printer and security issues. Delivered device health and security reports to management. ●supported IT deployment projects and Ensured SLA compliance and implemented corrective actions. (Ticketing, Troubleshoot, L1&L2 service Asset Management, office 365, Active Directory,VM ware, Administration, windows server)
● Performed maintenance, repair, and overhaul (MRO) of weapon systems, applying technical diagnostic skills to ensure system readiness and performance ● Executed preventive and corrective maintenance with a focus on minimizing system and supporting operational continuity similar to IT infrastructure upkeep ● Conducted fault finding and troubleshooting using systematic approaches, improving issue resolutions time and support efficient technical engineers. ● Managed weapon handling, delivery and shipping with 100% accuracy, demonstrating strong attention to detail and system management skills transferable to IT asset tracking. (Weapons systems design, ballistics analysis, explosives handling, CAD modeling, testing and evaluation, safety compliance, materials science knowledge, project management, defense standards familiarity)