United States
We are the only ServiceNow partner with certified applications dedicated to addressing gaps in knowledge management, web and mobile experience – and we’re on a mission to Consumerize the Enterprise™ space. At Intellective, we blend global presence with personal attention to create tangible impact for the businesses we serve. Using our certified product offerings and deep expertise, we help organizations improve self-service and realize more value from ServiceNow through: Fully customized apps Intuitive service portals Improved web and mobile experience Enhanced knowledge management practices All projects can be made exceptional by asking the right questions and following the proper steps. We have taken this belief system and instilled it deep into our processes so that no matter what we create, it delivers value and stands to serve our customers as a foundation upon which they can continue to develop their future. Connect with me on LinkedIn to learn more about how Intellective has helped develop some of the largest and most critical employee experience projects to date on the ServiceNow platform.
Leading Digital Experience team for Servicenow IT. Transforming employee experience with Now platform. Enabling sales growth.
Responsible for the design for all of GE Power portfolio of products spanning both Power Generation and Power Distribution. Leveraged AI/ML and led designs to provide insights and recommendations to optimize Power plants operation and most profitable trading profile Globally established and lead the User Experience function. Mentored and grew team in tough budgeting climate Established a set of UCD principles including Design library, Design center, user research practice, Customer Council, and trade show support to drive consistency and scale to support organization growth goals
Led Digital Experience for EMC web properties including Marketing, Services, Partners, and commerce. Revamped EMC.com on AEM platform from a UX responsive design and delivery perspectives, resulting in marked increase in pipeline, faster time to market and self service for the business. Spearheaded the partner portal initiative across Sales, Channel, Marketing and Services, providing a holistic view to the partner about their relationship with EMC. Driving Mobile strategy for EMC Services that led to increased customer engagement and faster time to resolution for service requests.
Managed UX to redesign EMC's services web presence, supporting EMC's services goto market strategy including professional services and managed services resulting in 80% self solve rate. Driving search strategy Working with Field Organization, championing web adoption campaigns Collaborate across the enterprise to setup User Experience Governance and practice.