Riyadh, Saudi Arabia
Dynamic Business Developer with over 12 years of experience in driving e-commerce growth and retail excellence across the MENA region. Proven track record in increasing online sales by 35% YoY and expanding product categories by 50%. Adept at leveraging digital platforms to enhance customer engagement and streamline operations. I have consistently led initiatives that resulted in market expansion, partner growth, and revenue increases across diverse markets in Saudi Arabia ,Egypt, UAE, Qatar and SSA countries. Skilled in contract negotiation, cross-functional collaboration, and market analysis. I have managed high impact categories representing over 20% of total business revenue, while mentoring teams and aligning commercial goals with market demands. PMP-certified, McKinsey-trained, and experienced in onboarding top-tier vendors, I aim to contribute to scalable and data-informed business strategies.
- Responsible for managing the performance of five main business categories and tracking their day to day performance. - Managing a team category developers and Tracking their daily inputs and outcomes in the categories daily performance. -analyze market trends and customer behavior to craft long-term plans for their product categories. -Curate the selection of products within the managed categories, ensuring it caters to customer demand and aligns with the overall business strategy. -Setting competitive prices and crafting effective promotional campaigns to boost sales within the managed categories -Leverage data and analytics to identify the right pricing strategies and promotions to attract customers and maximize revenue. -Building strong relationships with vendors who supply products in the managed categories category and ensuring Effective communication and collaboration between those vendors and the category developers. -Constantly analyze sales figures, customer reviews, and market trends to understand what's working and what's not. Using a data-driven approach that allows category developers to make informed decisions about product assortment, pricing, and promotions.
-Structure seller acquisition strategy for the KSA region form the scratch. -Shaping the onboarding process for the new joined sellers. -Building direct connection between seller acquisition and commercial force. to insure strong acquisition and incubation processes. -Interact with stakeholders of different teams involved in Marketplace Operations to ensure new seller processes are fully aligned with strategy and empowered by other dependent functions. -Structure seller acquisition strategy per cluster together with the different Business categories of team and organize lead generation matching these categories needs. - responsible for hunting/acquiring the right sellers for marketplace and ensuring success of key sellers on platform including driving revenue and smooth operation. - Responsible to handle and track day to day seller acquisition and planning strategic seller onboarding.
-Leading a team of Online/offline acquisition specialists. -Tracking the performance and development of team members. -Responsible for the day to day activities of Acquisition team. -Assist in the smooth running of the Acquisition and Commercial teams operations. -prepare and agree individual action plans and targets for different business categories. -Assist in the development and preparation of the company Acquisition strategy and general related business planning
- Leading a team of marketing specialists, website developers, placing specialists, and data entry agents. - Planning and overseeing new marketing initiatives. - Training personnel and helping team members develop their skills. - Finding and developing new markets and improving sales. - Contacting potential clients to establish connections with them. - Increasing the value of current clients while attracting new ones. - Developing goals for the development team and business growth and ensuring they are met. - Responsible for generating leads for the operating sales campaigns.
- Responsible for the learning and development process in the beyond support LOB in MENA & sub sharia Africa regions - Collaborate with management to identify company training needs. - Schedule appropriate training sessions. - Prepare training materials for Beyond support teams in the middle east and sub sharia Africa countries. - Train and guide new employees. - Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
- leading different projects in Middles eats and sub sharia Africa countries to Establish Uber service in those countries . - Communicating with prospects through various channels. - Using sales techniques to convince prospects to have their accounts active and join Uber platform. - Keeping records of customer interactions, transactions, comments and complaints and frequently escalating it to improve Uber service - Ensure prospects satisfaction and provide professional customer support.
- Recruiting and training new sales agents. - Leading a group of 22 sales agents and tracking their performance. - Assigning specific tasks to other sales staff, and monitoring the team's sales performance. - Motivating the sales agents and creating an atmosphere of healthy competition among them. - Providing sales agents with constructive feedback and work with them to improve their weak points through frequent meetings - Solving customer escalated complaints and help with closing tough sales deals. - Writing weekly and monthly reports for senior managers. - holding a refreshment training to improve agents sales skills