Canada
Currently working for Nissan Canada as a Bilingual Marketing Operations Specialist Highly energetic and notable success building dealer personnel loyalty and forging strong relationships. Analyzing dealer's needs and overcoming challenging obstacles. Received several awards based on academic achievement
Interact (via telephone or emails) with all Nissan and Infiniti dealerships in Canada to provide and process information in response to inquiries, concerns and requests related to the New DCS (Dealer Communication System). Communicate effectively and with regularity dealership feedback received related to the new DCS project. Respond to inbound telephone calls and e-mails from dealerships, assist in resolving inquiries, and process applications for dealer DCS access activation.
• Supervised production team to ensure the achievement of daily production target. • Always exceeded the department goal in term of processing old date orders. • Ensured effective inventory control management through quality process control. • Achieved 100% accuracy through the inventory control role 4 years in arrow. • Provided feedback and ideas about any issues/problems that arose to improve production efficiency.
• Developed significant fleet business for the dealership • Sold 15-20 cars per month. Consistently the number 1 or 2 volume at the Dealership • Recognized as the top Fiat Sales Consultant of the Moroccan Auto Show in 2003. (Sold 30 cars in 10 days.) • Ensured optimum experience for each client from initial meeting through final delivery. • Maximized sales by regularly connecting with well-established clients and building relationships with prospective customers.
• Exceeded personal monthly objective • Established relationships with new customers – Showed customers how to use acquired vehicles after delivery • Advised customers regarding payment options; loans and leasing banking terms • Maintained a buyer follow-up system that encouraged repeat and referral business and contributed to customer satisfaction