Abbie Smith

Customer Success Onboarding Lead at Benefex

Southampton, England, United Kingdom

About

At the helm of Benifex's customer success initiatives, my expertise in customer relationship management and problem-solving has been pivotal in enhancing the onboarding experience. Our team's dedication to operational excellence has cemented our reputation for delivering tailored technology solutions that optimize user adoption. Committed to mentoring and empowering my team, we have successfully streamlined processes, ensuring the seamless integration of enterprise solutions. Together, we are passionate about driving customer success and fostering positive experiences through innovative technology implementations.

Experience

  • Benifex (5 yrs)
    • Customer Success Onboarding Lead
      Oct 2022 - Present · 3 yrs 10 mos

    • Senior Customer Success Manager
      Aug 2021 - Sep 2022 · 1 yr 2 mos

  • Customer Success Manager at Benefex
    Oct 2019 - Oct 2020 · 1 yr 1 mo

  • Meetings and Events Executive at Leonardo Royal Hotel Southampton Grand Harbour
    Oct 2017 - Oct 2019 · 2 yrs 1 mo

  • Senior Receptionist and Administrator at SUMIC LTD
    Jan 2017 - Oct 2017 · 10 mos

  • Promotions Officer at Future Music Management
    Jul 2014 - Dec 2016 · 2 yrs 6 mos

    - To promote the competitions through social networking – forums, social networking sites, news blogs to promote brand awareness. - To be the voice on the internet – answering questions, interacting with fans, driving traffic to the website. - To assist in creating various release material and circulate across the internet. - To assist and take an active role in progressing the company. - To deal with general public queries. - To cover webmasters role whilst away. - To develop, maintain and build upon the internet contacts database. - To identify Internet media partners, corporate investors and/or sponsorship partners; approaching and developing partnerships.