Chatham, Illinois, United States
Natural leader with strong organizational, problem-solving, and communication skills, who is excited to continue maximizing opportunities and learning new skills.
- Lead team of 5 interns to manage operations for rental home on Airbnb and Vrbo, including customer relations, guest experience, human resources, strategic planning, and financial oversight - Organize on average 2 weekly bookings, such as facilitating check-in, house maintenance, and evaluation of stay; coordinate scheduling and task management via Excel for interns to delegate projects - Communicate directly with clients to organize payments, sales, and feedback; liaison for Airbnb and Vrbo to ensure listing is up to date, service needs are met, and website troubleshooting - Analyze feedback of guests to assess improvements needed; house is listed in top 10% of homes on Airbnb and recognized for a “customer favorite” on website - Oversee hiring, training, and payroll for employees, including administering payments through Paypal and Excel - Execute efforts relating to the house in regards to the physical space, forward facing with guest interactions, and internal operations with support contact, account setup, and house preparation
- Elected by peers to represent class; plan social events, set up class donations, and speak at ceremony for graduates - Lead committee in decision making efforts, delegating responsibilities, and organizing programming
- Leads tours and speaks at events with 400 visitors; demonstrates leadership and dependability as one of the longest standing employees - Secretary to organizer of campus visits; arrange meetings and coordinate itineraries for prospective students
- Volunteered 40+ hours to advise and welcome group of 20 new first-year students to campus
- Create and oversee recruitment strategic plan; including event planning, marketing efforts, and cohesive brand image; managed and created tasks for personal assistant - Implement 4 large events reaching 120+ prospective and current members, 5 event days for current members only - Secure decorations, speakers, vendors, meals, etc. with strict timeline and budget - Educate current members on recruitment strategies and techniques through presentations, week of preparation, and activities
- Stepped up to fill empty role on the executive board early in membership, balancing two positions at one time - Presented material provided by headquarters in a more engaging way through creating events to unite chapter and revisit core values - Coordinated programming with guest speakers for the chapter on various topics, broadening cultural, emotional wellness, and professional knowledge
- Established a new student run organization when previous organization no longer fit the needs of students - Partner with president to run recruitment, secure speakers, and create agendas and presentations for meetings