Abbi Murphy

Regional Director, EMEA Customer Success at Moveworks (ServiceNow)

London, England, United Kingdom

About

Abbi is a Customer Success Manager at Moveworks. She previously worked at DocuSign and MuleSoft (a Salesforce Company). She is responsible for the complete post-sales lifecycle of her customers, and enables them to derive maximum value from their investment leading to project success, retention and renewal. Abbi is the primary advocate for her customers within Moveworks, guiding them along a path to success and accelerating adoption and expansion into new skills and domains. Typical activities she runs with her customers - value realisation, external marketing spotlights, internal customer evangelism and joint success planning. Prior to this, Abbi worked in Deloitte’s SAP UK practice for 5 years. She is SAP Finance certified with expertise around data conversion, process design and master data governance / management. Her final two years at Deloitte were spent working on a global roll out of S4 HANA, where she led UK client-to-cash data conversion and quality risk management process design. Abbi graduated from Loughborough University with a 1st Class Honours degree in Economics.

Experience

  • Customer Success, EMEA at ServiceNow
    Dec 2025 - Present · 8 mos

  • Founding CSM EMEA at Moveworks
    Sep 2023 - Present · 2 yrs 11 mos

    EMEA Staff CSM. Growing and leading the region.

  • DocuSign (2 yrs 4 mos)
    • Lead Enterprise Customer Success Manager
      Jan 2023 - Sep 2023 · 9 mos

    • Senior Enterprise Customer Success Manager
      Jun 2021 - Jan 2023 · 1 yr 8 mos

  • MuleSoft (2 yrs)
    • Principal Customer Success Manager
      Feb 2021 - Jun 2021 · 5 mos

    • Senior Customer Success Manager
      Jul 2019 - Feb 2021 · 1 yr 8 mos

  • Salesforce (2 yrs)
    • Principal Customer Success Manager
      Feb 2021 - Jun 2021 · 5 mos

    • Senior Customer Success Manager
      Jul 2019 - Feb 2021 · 1 yr 8 mos