Greater Boston
I am a graduate from the Hospitality Management Program at the University of South Carolina with a minor in Event Planning. With seven years of experience within the service industry, I have proven a track record of success. I ensure all tangible items are handled with care, as evidence by a history of no accidents. I work well in a fast-paced environment. I am an individual who is self-motivated and has excellent skills in guest relations as well as upselling products and services. I stay focussed on my assigned tasks, prioritize the customer's needs, and make sure to do so in a timely fashion so nothing falls behind schedule. I am responsible, organized, and a friendly face to the hospitality industry. I am dedicated in ensuring customer satisfaction, along with assisting my coworkers to ensure everything runs smoothly. I do my absolute best to give my all into the company I am working for as I am aware it is a reflection of the business. With my previous experience, I hope to pursue a future career in event planning as I strongly believe in attention to detail in order to execute a vision coming to life.
Assist parents with daily childcare. Provide transportation to and from extracurricular activities. - Formed long-lasting relationships with children and family by encouraging open communication and providing positive feedback. - Provided transportation, meals, and tutoring services to accommodate specific needs. - Responded to conflict and crisis management by following protocol, providing consistent communication and safety for kids and their families.
Completed Restaurant Operations Management at McCutchen House through the University of South Carolina’s College of Hospitality, Retail and Sport Management Program. Attended an 8-hour course once a week rotating through numerous positions working at the restaurant, ranging from front of house manager and back of house manager to server and cook. Worked alongside peers to ensure service responsibilities and expectations were met according to the university’s standards.
Worked 20-hours per week in supporting the planning and execution of 120 corporate events, trade shows, and conferences for the year 2026 across the country and within Canada to promote Versaterm’s products and services. Collaborated with marketing and sales teams to prepare promotional materials, presentations, and branded assets while assisting in managing attendee lists, coordinating follow-ups, and supporting post-event reporting and lead tracking.
Worked alongside the General Manager 8-13 hours daily for 15 weeks in planning and executing corporate and social events, ranging from bridal showers and milestone celebrations to fundraisers and golf outings, ensuring seamless operations and positive client experience. Oversaw all event logistics: client/guest and vendor relations, event contracts, floor plan diagrams and floor layouts, decor, audio/visual setup, staff scheduling, and compliance with safety and club policies. Directed cross-functional teams of 30 – 50 people to ensure timely execution of event plans and compliance with safety and regulatory requirements. Strengthen member engagement and retention by creating unique, high-quality experiences that reflect the Club’s brand and culture through delivering exceptional customer service.
Responsible for serving lunch and dinner to Country Club members and guests. Providing hospitality services for club outings, banquets, business meetings and conferences. - Oversaw customer satisfaction through collaborating with serving staff in ensuring 100% order accuracy and efficient food delivery. - Mentored and empowered over 5 new employees through shadowing to streamline communication and company procedures. - Effectively communicated with over 10 chefs and addressed guests' questions, concerns, and complaints regarding over 50 menu items, cooking methods, dietary restrictions, etc. to provide a positive and safe dining experience.