Alpharetta, Georgia, United States
Hands-on strategy, operations, and transformation executive with deep experience in Digital Transformation, Program Management, Integrated Change, and C-Suite collaboration in multiple industries and functions. Key Highlights: • Strategy and Operations Planning • Enterprise Program Management Offices with US Domestic and International scope • Integrated Change Management • Enterprise Six Sigma Centers of Excellence • Track record of exceeding Profit & Loss (P&L) objectives • Balanced Scorecard Strategy creation • National and regional vendor partnerships • Collaborative team mobilization and engagement in matrix organizations • Military veteran with focus on execution, excellence, and collaborative leadership
Head of Strategic Initiatives and Enterprise Program Execution Lead the development of the organization’s annual strategic roadmap, in collaboration with the CEO and fellow executive leadership team members. Oversee the execution of transformation and strategic initiatives, EPMO, operational planning, funnel management, program planning, portfolio management, and change management functions.
Business and Digital transformation executive focused on leading enterprise-wide operational improvement programs. • Provided executive engagement oversight for multiple international transformation engagements in Canada, UK, Spain, Portugal, Australia, and New Zealand. Scope included oversight of transformation from on-premise to cloud-based solutions, operational readiness, and organizational change management.
Executive Team Member, Operations and Transformation Leader within $1.7B+ Non-Emergency Medical Transportation broker (largest in U.S.) • Implemented and led the enterprise business transformation, program and change management, process improvement Center of Excellence • Partnered with the CEO and executive team members to define transformation strategy, and to facilitate the prioritization of strategic programs • Developed Enterprise Program Management competency, Corporate Balanced Scorecard, Operational KPIs, Strategic Programs Prioritization process, and Internal Communications Strategy
Vice President, Operations – Enterprise Program Management, Change Management, and Six Sigma • Senior leader within $3.5B+ McKesson Technology Solutions division of this $230B+ healthcare corporation (Fortune 7). • Led Center of Excellence focused on internal consulting, program management, operational improvement, organizational change management, and Six Sigma. • Span of control included 5 business units, 22 sub-business units, 7 functional groups, and multiple geographic locations across North America. • Managed pipeline prioritization and portfolio of programs focusing on strategic and financial value. • Regularly exceeded specific financial savings objectives • Delivered $37M in FY16 operational improvements (300% of goal) Sample Programs: • Program Manager and Transformation Lead - CRM Implementation: Defined CRM business strategy and roadmap with 16,000+ impacted stakeholders. Defined requirements, evaluated leading CRM vendors, and presented detailed business case to the president of the company. • Senior Program and Transformation Lead - ERP-Driven Transformation: Led the business transformation program of a $30M business process and technology improvement initiative impacting 16,000+ stakeholders. Transformation scope included communications and awareness, training, mobilization, process governance, human resources, and business support. • Design and Transformation Lead - New Product Development: Led design and implementation of a Stage-Gate product lifecycle process for McKesson Technology Solutions R&D investments.
Senior Associate – Organizational Change Management Practice Senior leadership team member with Profit & Loss (P&L) responsibilities, accountability for business development and delivery of Management Consulting services. Sample Programs: • Business Development Lead: Established and managed the firm’s global efforts in response to national catastrophes, including natural disasters and acts of terrorism. Opportunities totaled over $50M. • Client Account Lead - Vendor Selection: For an international government agency, developed the strategy and vendor selection process for an order and fulfillment solution impacting stakeholders in 184 countries. • Client Account Lead - ERP Selection: For a large Regional Transit Authority, led the development of business and technical requirements for an Enterprise Resource Planning solution impacting the Finance, Human Resources, and Maintenance organizations. • Program Manager (Decision Support Automation): Sold and led $4.3 million effort to develop and successfully deploy to 2400 users a web-based Decision Support Tool for a Federal Government agency.