Singapore
I am a Business Analyst with a background in Software Engineering and a deep passion for Data Analytics. With a strong analytical mindset and problem-solving skills, I thrive on transforming raw data into meaningful insights that drive business decisions. My technical foundation allows me to bridge the gap between data and strategy effectively. I am actively seeking opportunities in Data Analytics to further apply my skills in data visualization, statistical analysis, and business intelligence.
➢ Reduced Excel Power Query refresh time by ~83% by optimizing ETL workflows and archiving historical datasets to improve data processing performance. ➢ Automated daily reporting data preparation using Python scripts, eliminating manual Excel ingestion and improving efficiency of recurring operational reports. ➢ Developed a Python script to consolidate daily reporting files into Month-to-Date datasets, replacing manual Excel merges and improving reporting speed and reliability. ➢ Developed and deployed a Power BI operational dashboard enabling operations managers to monitor contact centre performance and agent productivity. ➢ Automated dynamic date-range logic in Tableau and Power BI, eliminating manual date slider adjustments and reducing reporting errors. ➢ Improved reporting efficiency by building Tableau Story views with pre-configured filters, enabling faster report export for operational teams. ➢ Improved reporting insights in Power BI by introducing heat maps to better visualize agency sub-case volumes.
➢ Escorted and supervised vendors in the data hall to ensure all work was performed safely around live production servers, protecting system uptime and environment integrity. ➢ Assisted full-time engineers with daily operational tasks such as performing server checks, verifying hardware locations, and supporting infrastructure troubleshooting. ➢ Coordinated with Mandarin-speaking customers and vendors, bridging technical and language gaps to ensure smooth communication during data hall activities. ➢ Worked within a restricted, high-security data centre environment, complying with strict access controls and operational protocols.
➢ Defined and communicated clear product visions that align with business priorities and user demands. ➢ Worked closely with software engineers, designers, and sales advisory teams to deliver high-quality product experiences that drive customer engagement and revenue growth. ➢ Ensured products are built with a customer-first approach by integrating feedback and understanding end-user behaviour, contributing to increased product adoption and customer loyalty.
➢ Designed and developed modern, responsive, and user-friendly front-end interfaces using cutting-edge frameworks. ➢ Crafted visually appealing and engaging graphical elements, animations, and interactive features that enhances user experience. ➢ Led the implementation of large-language-model (LLM) tools to measure and analyze user productivity at work, generating insights that informed product enhancement priorities.
➢ Analyzed business requirements and process through document analysis, interviews, workshops, and workflow analysis. ➢ Liaise between business and technical personnel to ensure a mutual understanding of processes and applications. ➢ Assisted in the development of revamping an e-service to manage payroll on a national level, improving user’s experience. ➢ Conducted multiple levels of testing including functional, regression, user acceptance, integration, and performance to verify client’s needs are met.