San Francisco Bay Area
Driven engineer, executive, and entrepreneur with proven C-level experience building and growing venture-backed software startups. Meticulous, energetic, and tenacious in diagnosing and solving complex and challenging problems, whether technical, interpersonal, or organizational. A trusted leader in developing and driving high growth teams and operations dedicated to delivering exemplary customer experiences and exceeding business goals.
SaaS start-up designing tools to help non-profits, academic institutions, and political organizations leverage data analytics and social media to meet and exceed their fundraising goals. Owned all aspects of product architecture, software development, data integration, and operations of RevUp’s award-winning political and nonprofit fundraising applications, scaling from pre-investment proof-of-concept prototype to Series A SaaS venture. Drove acquisition, integration, and administration of all information technology, including cloud-based infrastructure, payment processing, monitoring and alerting, mobile app distribution, data import APIs, development and productivity software, staff computers, and telecommunications. Screened, hired, led, and mentored diverse distributed team of 16 software engineers and data scientists, successfully closing and retaining critical talent in extremely competitive recruiting markets. Led contract negotiation and management of all technical vendor, contractor, and partner activities.
Led global team of project managers and engineers in engaging with customer stakeholders and technical staff to integrate, deploy, and achieve success with SaaS marketing application suite. Owned all customer integrations, ensuring efficient and thorough configuration and testing for thousands of web crawling, data mining, and content generation map-reduce jobs per week, deployments to 24x7 customer API infrastructure, and compilation of product performance analytics. Drove collaboration between sales, customer success, and engineering teams to improve prospect qualification, better anticipate and mitigate customer technical and policy obstacles, and sharpen project scoping, estimation, and execution, to ensure smooth onboardings and minimize disruptions. Managed development and testing of integrations with partner e-commerce tools and platforms.
Led professional services teams in the successful design and implementation of numerous highly scalable mission-critical applications to enrich, transform, search, analyze, and publish hundreds of terabytes of unstructured and semi-structured data in MarkLogic’s largest deployments in the defense, intelligence, financial, publishing, EMEA, and APAC markets, growing revenue over twenty-fold. Created, recruited, and led profitable cross-market performance consulting team providing competitive sales proposal modeling, authoritative customer guidance on architecture, design, and development best practices, and rapid diagnosis and resolution of urgent infrastructural, product, and application performance issues in time-critical situations with high visibility and stakeholder sensitivity. Identified, defined, and qualified customer solutions for new vertical markets on cross-disciplinary teams uniting engineering, product management, marketing, business development, and sales.
Designed, developed, tested, and maintained dozens of internal and public-facing applications for five separate business divisions whose functions included sales, information search and retrieval, data analysis and reporting, surveys and forums, knowledge management, and electronic publishing. Managed operation of all high-availability internal and public web and database servers, including procurement, hardware configuration and maintenance, OS and application software licensing, installation, configuration, and administration, security configuration and testing, and documentation. Provided guidance, mentorship, and leadership to team of eight staff and contract developers.