Greater Chicago Area
Experienced team leader with over 20 years in information technology driven to solve technical and organizational problems while building scaled support strategies that feature improved documentation, processes, and relationships that improve efficiency, knowledge retention, and cost savings. Experience in developing teams and individuals, and implementing new technology, processes, and procedures through robust change management. CORE COMPETENCIES ✔️ Change Management ✔️ Organizational and Team Leadership ✔️ Supervisory Experience ✔️ Knowledge Management and Technical Writing ✔️ Training and Development ✔️ Project Management ✔️ Process Improvement ✔️ Cross-Functional Teams ✔️ Technical Support and Communication ✔️ Quality Assurance Technical Skills: Power BI, Tableau, WebFOCUS, Javascript, SQL, Oracle SQL, PowerShell, C#/C++/C, Python, AWS, Redhat Enterprise Linux, Windows Server, Application Engineering and Administration. Software: SQL Server Management Studio, MS Access, MS Excel, Canvas, Desire2Learn, Blackboard, Moodle, Panopto. Perceptive Software (ImageNow), Raiser's Edge, EMS, Softdocs, StarRez. Quantitative Skills: Calculus, Linear Algebra, Differential Equations, Business Statistics.
Analyze and maintain administrative application systems to address complex operational issues, policies, and procedures. Provide technical support to end users, including problem resolution and documentation to ensure timely solutions. Research, plan, and implement software upgrades, patches, and new data capture and reporting requirements. Stay updated on industry trends and regulations to ensure compliance and readiness for system enhancements. Lead projects involving administrative applications, including securing consultants, managing timelines, and resolving technical issues. Create and manage user accounts for administrative applications while ensuring data security and integrity. Extract data and assist in fulfilling institutional data needs, including federal, state, and internal reporting requirements. Collaborate with the Director of Institutional Research to prioritize data needs and align with institutional strategies. Perform other duties as assigned to support the institution’s mission and goals. Application Administration for Ellucian Banner ERP on Redhat Enterprise Linux. Data analysis and report writing with WebFocus and Oracle SQL.
Contract at T-Mobile AI-Ran innovation center providing system and application administration as well as Power BI development.
Works on issues/tickets reported by business teams. Debugs, troubleshoots, and finds root causes. Administrates, supports, and tests systems. Works with business teams on requirements, documentation, and user acceptance testing. Works with software vendors for execution, documentation, and creating test scripts. Works with business users for user testing prior to production implementations. Supports application integrations. Constantly communicates with upper management regarding system glitches and changes. Responds to requests and provides effective customer service using clear communication skills. Engages in business negotiations, building partnerships, change management, and project management. Utilizes multitasking, team building, and problem-solving skills. Performs project planning and implementation. Works with SharePoint, PowerAps, and Office 365 administration. Demonstrates flexibility and adapts to the business culture while staying customer focused. Required to maintain a strong working relationship with key stakeholders at all levels within the organization to understand their business modules and must be able to work with the other systems analysts to understand the necessary requirements to deliver and promote technical solutions as the business evolves. Maintains a customer focus and subject matter knowledge at hand to play the role of a technical advisor for business teams. Creates system support documentation.
High-level technical support, customer service, and engineering for a wide range of more than 1,000 leading businesses and academic institutions at a Video Content Management and Lecture Capture Software Company. Moderated support sessions and meetings while delivering above-and-beyond customer service, technical support, and implementation services (integrations with a wide range of LMS apps) to external customers for hundreds of support requests. Authored over 30 new knowledge articles in addition to creation of training videos for engineers of varying skill levels while providing mentoring and coaching to six Tier 1 and 2 Application Engineers.
Application, account, and database administration for a suite of higher education applications with additional web and SQL development duties at a regional private university. Provided user and functional requirements gathering, implementation, business systems analysis, programming, and testing for Softdocs Etrieve Forms using HTML, CSS, Javascript, jQuery, and SQL for over 5 web forms in addition to a complex application for estimating cost of attendance. Primary application and SQL database administrator for ImageNow, StarRez, ARMS, and other applications. Maintained strong relationships with over 5 departments by providing exceptional customer relationship management in support of ongoing forms development, application configuration, and user training. Primary administrator for Cohesity server backup system from VMWare to AWS. (1 year) Secondary application administrator for Blackboard Transact (Seattle University's Campus Card system). Worked with Identity and Access Management programmer to scope and develop automation of elevated account management processes (Active Directory) in PowerShell. Administrator for Atlassian Product Suite including Jira and Confluence. Performed regular customer relationship management for key Seattle University stakeholders and partners. Completed AJCU Mentoring in Leadership and Project Management.
Programming, bug fixes, code reviews, and change management for multiple custom developed web applications for ASP.NET applications with SSIS packages from the university data warehouse while providing application and database administration for lecture capture and document imaging systems. Lead quarterly projects to patch, update, and upgrade 3rd party applications that included configuration, testing, change management, and go-live rollouts. System administration for multiple third-party applications such as ImageNow, Panopto, and Raiser’s Edge. Administration of services running on AWS EC2 instances and Windows Server 2012. Server administration such as updates, patches, and server hardening. Promoted to Application Administrator 2 based on exceptional job performance.