Huangpu District, Shanghai, China
Business development specialist in comprehensive global logistics supply chain industry, a solution provider to multinational enterprises for a better accommodation in dynamic economy changes. Results-Oriented ,passionate on challenges, love to talk to people for business and Life.
Executed strategic account management for 20+ enterprise clients, achieving 97% retention rate through customized service blueprints aligned with client KPIs. Delivered premium client experience via dedicated relationship mapping, resulting in 15% YoY growth in account revenue contribution. Functioned as primary escalation point resolving cross-departmental service issues. Instituted quarterly business review process increasing client satisfaction. Identified upselling opportunities through predictive analytics modeling, capturing CNY2.5M incremental revenue across 80% of portfolio accounts
-Maintain Company FH accounts FOCUS on 3 key elements-Revenue/Gross Margin/Volume. -Setup appropriate SOP for Key account which could pass to internal CS & OP team and oversea team follow +30% increment of contribution out of Rev/GP/Vol inclusive of extension fm existing and free hand accounts on yearly basis. rough proportion of the 30% increment between extension business and free hand business is 10% vs. 20%. -Quarterly Business Review with assigned accounts and manage RFQs/tenders out of them.
European Trade Lane Development to support new A&O business developments with overseas commercial teams especially for the regions where we have our own facilities and branches. - Group Page Consolidation and Airfreight BSA promotion. - Sales Conference , Joint calls with overseas counterparts.
Focusing Air & Ocean import from Italy on certain vertical markets ,Fashion & Apparel /Food & Beverage/ Machinery & Automotive. Main Responsibilities -Maintain current business relationships for Company global accounts with qualified service performances to meet clients' demands. -Business development and market prospecting to expand account bases, create more opportunities from daily commercial activities which leading to revenue for the company.
- Standard operation procedure set up & relationship maintenance for company key accounts . - Price negotiation & New Contract Review with domestic vendors. - Consistently business development on Transpacific trade lane in Jiangsu province, mainly for sea exports.