Dallas-Fort Worth Metroplex
As an Operations Manager at Conn's HomePlus, I oversee the daily operations and sales performance of a large retail store, ensuring customer satisfaction, inventory accuracy, and operational efficiency. I have over 6 years of experience in retail management, with a passion for merchandising, operations, and graphic design. In my current role, I lead a team of 25 associates, train and coach them on sales techniques, product knowledge, and customer service, and monitor their productivity and performance. I also manage the store budget, payroll, expenses, and shrinkage, and implement policies and procedures to comply with company standards and legal regulations. I have successfully increased the store sales by 15% year-over-year, reduced the shrinkage by 10%, and improved the customer retention rate by 20%. I am always looking for new ways to enhance the store layout, visual merchandising, and marketing strategies, using my graphic design skills and creativity to create appealing and effective displays and materials.