Alpharetta, Georgia, United States
STRENGTHS ●Business Operations ●Product Development ●Relationship Management ●Process Improvement ●Customer Service ●Project Coordination ●Strategic Planning ●Client Advocacy ●Problem Solving ●Digital Research ●Vendor Relations ●Event Planning ●Negotiation ●Documentation ●Sales Support ●Budgeting
Provided property management assistance servicing 38+ community associations throughout Metro Atlanta ●Served as liaison for 10-12 Community Managers interacting with internal and external customers including homeowners, real estate agents, board members and committee members. ●Responsible for processing architectural review applications, violation letters, fines and community mailouts. Key Accomplishments: ●Received 30-50 five-star Google Reviews per month for providing unparalleled service 2020-2021 ●Awarded ACAM Employee of the Year 2020
Provided marketing, communications and customer service for two multi-year startups Cashback e-Commerce ●Served as marketing and communications advisor to company leadership ●Responsible for creating WordPress websites including creative design elements (logos, images, color scheme) ●Technical liaison working with developers and multiple hosting companies to resolve issues and implement updates Social Networking ●Conducted market research, created communication plan, and led strategic planning sessions ●Recruited team members and developed relationships with potential customers, vendors, and partners ●Served in customer advocate role promptly addressing issues, providing superior service and support Key Accomplishment: ●Produced written content for company website, sales collateral, pitch deck, and business plan
Responsible for marketing and communications-related projects associated with GE Energy and GE Oil & Gas ●Participated in planning and developing content for social media, conferences, and annual meeting ●Managed vendor and agency relationships Key Accomplishment: ●Coordinated personnel and resources to manage GE Oil & Gas website redesign
Collaborated with innovation team to improve IHG brands including InterContinental, Crowne Plaza, and Holiday Inn ●Conducted research focused on developing ways to enhance the guest experience Key Accomplishment: ●Learned design thinking, developed prototypes, and tested concepts for brand implementation
Managed creative projects during technology migration and rebranding project for largest, Christian grant-making foundation ●Participated in creating editorial calendar, annual report, white papers, resource guides, newsletters, and promotional pieces ●Managed relationships with advertising agencies, design firms, and printing companies ●Worked directly with the CEO and Executive team on special research projects Key Accomplishment: ●Contributed to key projects including the development of a new logo, website, social media elements and marketing materials