Greater Patna Area
Results-driven HR Analyst with 6 years of cross-functional experience spanning customer operations, human resources, and product operations. Strong background in HRIS management, employee lifecycle analytics, performance metrics, and process improvement initiatives. Adept at collaborating with stakeholders to align people operations with business objectives while maintaining a customer-centric approach.
As a Benefits Analyst I worked in employee benefits administration I worked with multiple stakeholders and clients and vendors I collaborated with Product & Engineering teams to support product operations and process improvements I focused on improving efficiency and enhancing employee experience
Managed end-to-end employee lifecycle processes (onboarding, employee changes, offboarding) using Workday Supported payroll processing by validating data, inputs, and resolving discrepancies Maintained accurate employee records in Workday, ensuring data integrity and compliance Handled employee queries related to payroll, benefits, and HR policies through SNOW cases Identified process gaps and contributed to process improvements and SOP documentation
• Handled the annual enrolment process for group insurance policies (GMC, GTLI, GPA, OPD, voluntary top-up plans) and drove increased voluntary plan subscriptions. • Coordinated with TPAs, brokers, and insurers to ensure smooth policy administration, timely claim settlements, and SLA adherence. • Partnered with vendors and internal stakeholders to optimize benefits administration and introduce improvements based on employee feedback. • Provided guidance to employees on benefits enrolment, claims processing, and emergency hospitalization support, ensuring a seamless employee experience.
I worked as an ERC Senior Associate and handled employee queries across the HR lifecycle, including benefits, payroll, policies, and HR operations. Skilled in resolving complex cases, ensuring SLA adherence, and delivering a high-quality employee experience through effective communication and problem-solving. I worked with ticketing systems, maintaining data accuracy, and collaborating with cross-functional teams to drive process improvements. Known for attention to detail, stakeholder management, and the ability to handle high-volume support environments efficiently
• Coordinated benefits processing tasks including enrollment, COBRA, Short term disability and other claims. Administered all FMLA, Worker's compensation, 401k and insurance plans. • Input and update all benefits related data in a timely manner. • Respond to associate’s queries and escalation on benefits within the defined SLA.
• Provided executive support to managers to help and expand business. • Provided phone and email support to customers as and when required.
• Acted as a primary interface between company and client and provided administrative support to executives in the workplace. • Managed requests, scheduled meetings, supervised junior employees and oversaw other office duties.