Chelmsford, England, United Kingdom
As a dedicated Digital Transformation Business Analyst, I bring 5 years of experience working on various projects across IT, Telecommunications, Oil and Gas, and Central Government domains. I excel in Agile environments, utilizing SCRUM, SAFe, and Kanban frameworks to drive success in diverse projects. With strong interpersonal and communication skills, I confidently manage relationships with stakeholders at all levels of seniority, both internally and externally, across multiple departments. My experience spans a variety of business change and transformation projects, as well as discreet tasks of varying sizes and complexities across multiple business areas, which has allowed me to develop robust B2C skills. I am actively seeking opportunities to continue working as a Business Analyst, delivering high-profile projects where my skills, experience, and attributes will effectively contribute to advancing business outcomes and driving organizational success.
Spearheaded data migration projects and system improvements, transitioning from on-premise to cloud-based solutions, and enhancing data quality and accessibility. Amplified analytics and operational capabilities by revamping Business Intelligence reporting andincident/asset management systems across government agencies. Engineered custom software solutions and drove digital transformation initiatives to automate keybusiness processes and optimize operational efficiencies for key clients. Collaborated with Solution Architects to conduct in-depth gap analyses and select optimal technologysolutions, while leading vendor evaluations using percentile mapping and data visualization techniques. Ensured alignment with organizational goals by rigorously assessing vendor compatibility and authoringhigh-scoring bid responses, particularly excelling in service management for government projects. Facilitated effective dialogue sessions, employing visual aids to clarify agile methodologies, which contributed to successful project outcomes and informed decision-making.
Facilitating a Digital Transformation Project Using Salesforce Cloud: In this digital transformation project, I successfully led the creation of business process improvements using Salesforce Cloud by working closely with stakeholders to identify project requirements and objectives. My comprehensive approach involved mapping current business processes, identifying improvement opportunities, and configuring the Salesforce CRM system to support the new processes. During the project, I collaborated with the development team to design the technical solution, which included Salesforce configuration, custom development, and third-party integrations. I also created a mapping document to ensure accurate data migration from existing systems to Salesforce, preserving data integrity and preventing data loss. To validate the effectiveness of the new Salesforce solution, I developed a thorough testing plan encompassing unit testing, integration testing, and user acceptance testing. By working closely with stakeholders, we identified test cases and ensured that the solution met expectations. In addition to providing training on using the new Salesforce solution, I offered support during the hypercare phase, guaranteeing a smooth transition for users. I also managed change management activities, including communication plans, user acceptance testing, and rollout plans, to foster successful adoption of the new Salesforce solution across the organization. Ultimately, my diligent efforts in facilitating this digital transformation project resulted in the achievement of the desired business outcomes and improved efficiency for the organization.
Collaborating on diverse digital projects like website development and CRM implementations, our team serves clients across industries using Salesforce and Dynamics 365. I spearheaded requirements gathering, engaging with stakeholders to capture diverse perspectives. Utilizing Balsamiq, I created wireframes to clarify existing processes. Leading stakeholder analysis, I crafted business cases, process flows, and training materials, ensuring a comprehensive understanding of stakeholder needs. I facilitated Scrum meetings and training sessions, aiding users in prioritizing requirements with the MoSCoW technique. I mapped and documented business processes through Use Cases and Flow Charts, executing Gap analysis to identify improvement areas. Using the 3 Amigos concept, I ensured alignment between Development, Testing teams, and business goals throughout the project lifecycle. I also managed content through social media and email campaigns to engage potential customers. My holistic approach contributed to the project's success, helping the organization meet its objectives.
• Managed the repair processes from end to end; including screen replacement, water damage and rebuilding handsets. • Proactively identified mobile phone failures and provided detailed failure analysis in the field to help improve overall engineering efficiency, customer satisfaction and drive improvement solutions. • Developed equipment modification and repair recommendations that were published and distributed to other field personnel, resulting in increased equipment reliability. • Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for mobile systems. • Liaised with senior management in order to analyse business procedures, clarify client requirements and define the scope of work. • Provided excellent customer service by providing safe, timely and accurate repairs in a courteous and professional manner.