Abu Dhabi Emirate, United Arab Emirates
Currently serving as an Assistant Manager at KPMG Lower Gulf, I bring extensive experience in IT business analysis, IT operations management, and functional consulting to deliver impactful solutions. With over 10 years of expertise in digital and IT transformation services, I excel in collaborating with stakeholders to gather and translate requirements into actionable technical stories while leading cross-functional teams to ensure timely project delivery. My career spans successful roles in business analysis and project management, with a proven track record in managing IT service management projects, SaaS and PaaS delivery, and process optimization. At KPMG, I support the organization’s mission of driving innovation and operational excellence by providing user training, creating knowledge resources, and co-leading strategic review meetings with senior management, always with an eye toward achieving business objectives.
I am currently working as a Business Analyst, where I am responsible for • Collaborating with stakeholders to understand requirements and deliverables. • Converting business requirements to technical stories. • Leading cross functional teams to deliver the projects on time. • Providing user training. • Creating Knowledge articles for users. • Co-leading monthly / quarterly review meetings with senior management.
Delivered multiple projects within agreed budget, time and quality in IT Service Management. Planned and supervised end-to-end delivery of SaaS and PaaS , including integration with other cloud systems and automation.
Implemented processes and procedures to ensure compliance with Agile/Scrum principles. Mentored and coached 5 team members to improve their understanding of Agile/Scrum principles and best practices.