Greater Sydney Area
15+ years in the IT Industry with 7+ years in leadership roles. Core strenghts include Leading SE Teams in Enterprise Networking, UCaaS, CCaaS and CPaaS technology. Dynamic leader with the underlying strong design, technical and pre-sales experience across Unified Communications, UCaaS, Hybrid Work, Modern Workplace, Cloud Services & Enterprise Networks. Managing an exceptionally talented team for the ANZ theatre. Working closely with the internal Sales and Account Management Teams, Customer Success Teams, Engineering and Solution Delivery Teams to acheive exceptional business outcomes for the team and clients. Working closesly with clients to comprehend their requirements and subsequently directing the team to build and design solutions to meet and achieve business outcomes of clients across Service Provider, Media, Government, Enterprise , Commercial and SMB working closely with Solution Partners and Customers to identify and address gaps. Having worked with Vendors, Managed Service Provides, ISP's and MNC's over the past 15+ years across different continents has helped shape me for my current role as an Enterprise Solutions Architect & Practice Manager delivering best outcomes for both my organization as well as clients.
Co-lead the Collaboration architecture, with the ability to impact a large portion of the Cisco business, work cross functionally, lead a virtual team, and define plans that will be executed across the region. Coordinate and work hand-in-hand wih the regional and global leadership to align SE activities to deliver and sustain growth across the SE community and help acheive sales targets and market penetration. Understand and articulate Cisco's Collaboration Architectures and Vision. Work in conjunction with business development managers to create a cohesive go to market plan for partners. Align strategy with multiple organizations internally to design a scalable action plan focused on Collaboration Technologies for customers. Provide high-level and detailed consultative solutions Track and Provide visibility into the Success Metrics around action plans, maintain a broad knowledge of the business economics and trends of the industries and vertical markets in which one's customers conduct business and knowledge of how Cisco solutions add financial and strategic value Understand business requirements for customer base and be able to translate them into technical requirements. Facilitate better communications and understanding of customer needs between the field and the BU
Lead the adoption, implementation and deployment of the Unified Communications and UCaaS technology stack. Overlook the pre-sales, delivery and post-sales transition, right from the Customer engagement & Pre-Sales Activity to Sign-Off. Good working and hands-on knowledge of the Cisco and Microsoft UCaaS and UC platform and Modern Workspace landscape and architecture -compliance, insights, meeting and calling suite. Cisco Webex Suite (Calling, Meetings, Teams and Contact Centre) and Enterprise Network Design (SD-WAN, Wireless, Core Routing & Switching). Work very closely with the Vendor APAC team to offer the right for purpose solution for customer requirements. Specialize in Unified Communciations. Lead and manage a highly technical UC and Networks operations team that comprise of Solution Architects, Pre-Sales Engineers, Level 1, 2 & 3 Voice and Network Engineers and Project Management Resources.. Lead in the selection, performance management, developing, mentoring and coaching of these roles to drive results Lead and execute initiatives at all levels of the organization through the design, implementation and operations to advance Ericom's strategy of Cisco UC and Network technologies using industry best practices and thought leadership.
- Thorough knowledge of the Cisco Collab Suite - On-Premise, Cloud and Hybrid. Pre-Sales and Implementation knowledge of the Cisco Cloud Webex Suite (Calling, Meetings and Contact Centre). - Solid understanding of Cisco UC, DataCentre & Microsoft Lync/Skype for Business technologies - Level 3 Support to clients. - Provide business solutions and Design Network technology for our customers - Strong communication and presentation skills and the ability to work closely with both internal team and client stakeholders - Make go/no-go decisions on technical approaches - Ability to design robust, enterprise grade solutions for clients - Experience leading implementation teams through delivery - Cisco Pre-Sales (mainly UC and Data Center) - Working with Sales to close opportunities - ICT Solution Design - Create end to end high level solutions to meet overall network requirements and to meet product specific business needs. - Designing and implementing IPT/Data Center Solutions, interpret solution requirements and aligning these to the clients business and technology strategies, policies and enterprise architectures. - Develop end to end technical solutions, develop scalable, adaptable solutions aligned to evolving business needs, and ensure that the overall designing and it's components do not duplicate functionality or diverge from the technical, business and IT goals/objectives.
- Supporting Partners and Clients with their Pelco CCTV Installations - Troubleshooting Network Multicast Issues - Delivering Training and Presentations to Clients and Partners. - Managing a Team of 2 - Field support for clients all over the country. - Endura Solution Design and Implementation.
- Working with the client to build a multicast aware network - Troubleshoot network related issues - Implementing Multicast PIM over IP Routing Protocols for camera discovery. - Delivering training specific to CCTV Networks (Multicast and Routing) - Designing and building the client's network as part of the pre-deployment and network readiness. - Deploying QoS on the Network for Video. - Working at the customer premises to optimize the network for a CCTV Deployment - Advising clients, partners and internal pre-sales and sales staff on network requirements and considerations for large deployments.
- Worked as part of the Advanced Engineering Team - IPT Deployments (Cisco, Microsoft), not much hands-on with Avaya. - Worked on the entire Cisco UC Portfolio (CUCM versions 7.x, 8.x, 9.x, 10.x, Unity, CME, CUE, UCCX, CUPS, Jabber, CUPC) - Responding to RFP's - Voice and Video Conferencing - Data Center Implementations at our ISP Facility, Application Server Hosting using VMWare.
Part of the Tetra Rollout team for the Ministry of Interior Mega Project Working with Dynamic Routing protocols such as OSPF, EIGRP, BGP. Working with MPLS and network management. SAN and Fiber Channel, maintaining and enhancing the Voice and Data Network.