Germany
I am a highly motivated (Dipl.) Industrial Engineer with 14+ years experience working within multinational corporations in Supply Chain, Continuous Improvement and Customer Service. Throughout my 9+ years of Project Management experience I applied Lean Six Sigma tools as well as agile frameworks, including SCRUM and Kanban. Utilizing these concepts I lead cross-functional teams in multiple global project assignments. My curiosity and willingness to constantly learn has led me on a journey across multiple countries, areas, and industries: from fashion and FMCG through manufacturing and supply chain, up to a world of digital technology and innovation. Speaking fluently 5 languages has allowed me to broaden my horizons and increase my cultural awareness, being able to build long-lasting trustworthy relationships. I have a proven and verifiable record of leading teams and delivering outstanding results, with a constant focus on pursuing excellence while fostering a culture of trust and inclusivity.
• Leading the Global Technical Wood & Plastic Cluster to transfer best practices & continuous improvement methods by focusing on Operational Excellence • Monitoring global CAPEX and technical & production KPIs in close cooperation with Plant Managers
• Coordinating the Global Technical Wood Cluster to transfer best practices, defining and monitoring KPI’s (OEE, Labour Productivity, Uptime) and exchanging continuous improvement methods • Identifying opportunities for process improvement, waste removal, and cost reduction • Working to continuously improve processes both on the production floor as well as transactional by collaborating with multiple functions such as planning, procurement, engineering and quality • Support of global harmonization and alignment initiatives (e.g., digital tools lean implementation) • Moderation and organization of global alignment events and workshops (Global Plant Management Meeting, Six Sigma Workshop for Champions, technical workshops) • Definition of global Supply Chain Management (SCM) strategy and alignment as well as optimization and performance improvement
• Head of Controlling of the whole Customer Service Center: Leading the performance of the 7 Center Operation Managers, 30 Team Leaders and 450 agents. Tasks: • Managing the overall profitability of the CSC through accurate planning and budget according to capability needs and forecasted requirements. • Monitoring following KPIs: performance, quality and costs. Follow up action plans together with Center Operation Managers. • Prepare documentation and communication plans to main stakeholders (CFO, VP, Senior Director, Director level)
Tasks: • Leading and coaching a team of 3 Team Leaders, 2 Coordinators and 70 Agents in the Back Office Area to maximize quality, efficiency and customer service • Project Management including Agile Transformations / ways of working Achievements: • Being the first Manager to achieve 100% employee satisfaction rate (68% with previous manager) by setting a clear vision with the right strategy, while fostering a culture that encourages trust, open feedback and constructive discussions • 25% reduction of inquiries by creating self e-trainings and a Knowledge Sharing platform • Hosting five Change Management workshops for Senior Management to support the implementation of SAP Hybrid and QlikView software • Assuring a standard of operational excellence through benchmarking the team- and individual performance • Recruiting Leaders and driving their onboarding and development
• Leading and coaching a team of 4 Team Leaders, 2 Trainers and 60 Agents in the First Line Area to maximize quality, efficiency and customer service • Achieve 98% employee satisfaction in my area (GPTW survey) by fostering a culture that encourages trust, open feedback and constructive discussions • Assuring a standard of operational excellence through benchmarking the team- and individual performance • Recruiting Leaders and driving their onboarding and development
Acting as an internal consultant, supporting different DHL hubs directly on site during approx. 6 months per project Tasks: • Implementation of Lean Projects in Turkey, Belgium and Germany with significant improvement in quality, costs, service and employee satisfaction with focus on Processes, Performance, Operations and Mindset & Behavior in Customs and Global Operations areas. • Creating a Lean culture by effective coaching Senior Managers and their teams (future leaders). Developing “Train the Trainers” program to secure buy-in and assure continuity of results. Creating SOPs. • Strengthen the competitiveness of project management in the global organization by defining and implementing appropriate process flows and Lean tools • Carrying out process & value stream mappings, root-cause analysis, KPIs definition and tracking (Six Sigma DMAIC process)
Tasks: • Carrying out international tenders, by setting up e-sourcing tools • Analyzing data of spend, procurement initiatives and supply markets, summarizing and issuing market intelligence, especially on air and ocean freight markets • Profiling priority Business Partners for more collaboration, e.g. their logistics network. Improving Business Partner Satisfaction Index • Supporting knowledge management within the Transportation Category (global iShare page) Achievements: • Transport cost reduction by 15% for DP DHL business units • Improving Business Partner Satisfaction Index by 12%
Co-development with Italcom (Italian company of luxury furniture B2B). • Leading construction projects of two Nespresso Boutiques in Switzerland • Strengthen the competitiveness of project management in the organization by defining and implementing appropriate process flows and tools • Monitoring and controlling project scope, schedule, forecast, budget, risks and deliverables that support business goals in alignment with management and stakeholders • Managing communication on project progress and results to stakeholders and Senior Management
Tasks: • Global procurement and sourcing of spare parts for oil & gas drilling equipment • Identify and leverage business capabilities opportunities that drive the Supply Chain targets and translate them into a roadmap. • Enable spend transparency and drive optimization (procedures and costs) in collaboration with the Finance and related stakeholders. • Utilize Project Management standards. • Budget managed: €135 Mio Achievements: • Defining global procurement/ sourcing strategies and developing business cases for sustainable performance : - 20% price reduction by consolidating volume from fragmented orders (Strategic Sourcing approach) • Always reaching OTIF while managing a network of more than 40 international suppliers. • Exceeding annual Procurement savings targets and other objectives such as increasing payment terms (+60 days) and supply base rationalization (A,B, C categorization)