Reading, England, United Kingdom
Salesforce Certified Developer with over 15 years’ experience in software development, CRM implementation, and IT leadership across higher education and healthcare sectors. Proven track record delivering secure, scalable Salesforce solutions — including Education Cloud, Health Cloud, and Experience Cloud — with deep expertise integrating Salesforce with Student Information Systems (SIS), Electronic Health Records (EHR), and NHS-like administrative and clinical workflows. Highly proficient in Apex, Lightning Web Components (LWC), Flows, SOQL/SOSL, and REST API integrations, with exceptional hands-on expertise in designing, coding, testing, and deploying customised CRM solutions, and the ability to translate complex requirements into compliant, high-performance platforms aligned with GDPR, HIPAA, and NHS-like digital standards. Former Product Owner of Pamukkale University’s integrated enterprise campus management system (PUSULA) and technical lead for a national Hospital Information Management System (HIMS) integrated with MEDULA (Turkey’s national e-prescription and healthcare claims platform) and SGK (Social Security Institution) for real-time pension, national insurance, and pharmaceutical processing.
• Perform system analysis and solution design for Salesforce-based financial solutions, aligning platform capabilities with evolving business requirements. • Translate complex business processes into scalable Salesforce data models, automation strategies, and structured validation logic. • Conduct code reviews across Apex, Lightning Web Components (LWC), and Flow implementations to support performance optimization, governor-limit compliance, and maintainable design standards. • Collaborate with cross-functional stakeholders to refine requirements and improve end-to-end operational workflows. • Contribute to decisions related to system integrations, business logic implementation, and lifecycle management of platform-based transactions.
• Delivered Salesforce solutions across higher education, healthcare, and enterprise projects. • Implemented Education Cloud and Health Cloud platforms tailored to sector-specific workflows and compliance requirements. • Built Experience Cloud portals integrated with SIS (e.g., PeopleSoft) and healthcare systems (e.g., Epic). • Developed LWC components, Apex triggers, and Flows to streamline onboarding, case management, and service workflows. • Integrated Salesforce with partner platforms for real-time scheduling, device tracking, and service fulfilment. • Applied RBAC, permission sets, encryption, and audit logging to ensure secure, role-based access and data protection. • Led CRM data migration, cleansing, and mapping from legacy systems. • Created KPI dashboards and analytical reports for executive and operational decision-making. • Delivered training, technical documentation, and post-deployment support to end-users.
• Delivered undergraduate modules in database design, software engineering, and systems analysis, combining theoretical concepts with practical applications. • Supervised final-year student projects focused on CRM, ERP, and digital transformation in education. • Integrated Salesforce CRM fundamentals into the curriculum, providing students with hands-on experience using industry-standard cloud CRM tools and workflows.
• Led the deployment of a custom Hospital Information Management System (HIMS) aligned with NHS-like national healthcare standards. • Integrated with Medula and SGK to enable automated progress payments, real-time insurance verification, and e-prescription processing. • Designed and developed modules for scheduling, diagnostics, and clinical reporting to optimise hospital workflows. • Collaborated with medical, administrative, and technical teams to ensure seamless adoption and system usability across all departments. • Ensured full compliance with healthcare regulations and implemented robust data security and access control measures.
• Directed the full lifecycle development of PUSULA, the university’s integrated campus management system serving 30,000+ students, academic staff, and administrators. • Oversaw the design, implementation, and optimisation of core modules, including student records, human resources, grading, and academic scheduling. • Applied Agile delivery practices to coordinate development sprints, manage testing phases, and drive continuous system improvements for scalability and performance.