San Juan del Monte, National Capital Region, Philippines
As a Technical Support Specialist at Amazon, I provided assistance to customers by resolving issues related to Amazon’s devices, digital services, and accounts. I delivered timely troubleshooting support through phone and chat, helping users with device setup, software configuration, and connectivity issues. I used internal tools and CRM systems to document cases, identify recurring problems, and ensure efficient escalation of complex technical concerns. This experience helped me strengthen my communication skills, technical problem-solving, and customer-first approach while working in a fast-paced environment.
Web Development Intern at Zynappse Corporation During my internship at Zynappse Corporation, I contributed to the development and maintenance of the company’s website. I worked extensively with HTML5, CSS3, and JavaScript to enhance the site's user experience and performance. I also collaborated with the design and back-end teams to implement responsive design features using React.js, ensuring optimal functionality across various devices. Additionally, I built RESTful APIs with Node.js to support dynamic content. This role allowed me to refine my skills in both front-end and back-end web development while contributing to a real-world project.
Student Assistant at Polytechnic University of the Philippines, College of Computer and Information Sciences As a Student Assistant in the College of Computer and Information Sciences at the Polytechnic University of the Philippines, I provided essential support in administrative tasks and academic operations. Responsibilities included assisting faculty members with course materials, organizing student records, and ensuring office efficiency. This role not only enhanced my organizational skills but also provided valuable insights into university administration within the field of computer and information sciences.