Prague, Czechia
• Manages the timely, accurate and compliant processing of sales orders for our Company to wholesalers, distributors, retail chains, hospitals and physician offices. • EDI • Assures timely and useful updates on orders to the customers. • Collaborates – including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations. • Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives. • SOP’s & WI’s updates including SOX controls. • Claims / issue resolution • Credit / Debit note accuracy process check and release • Enters and generates sales orders into the system • Analyses new orders based on ad hoc requests • Daily communication with customers including incoming calls, local business partners and all BSC functional teams • Enter and generates returns and non-returns credit notes • Proactively anticipate client needs and deliver excellent client service • Work collaboratively to address client needs and solve client concerns • Provide audit documentation as required and make sure the internal compliance policies are applied • Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
• Performs daily transactional activities in SAP for EMEA countries and cooperates with respective departments within MSD. • Primary responsibilities for this position include, but are not limited to, the following: • Post daily receipts from bank statement to customer accounts within SLA • Retrieve customer remittance information from Collections team • Process cash discounts, write offs, refunds etc. • Provide supporting documentation for audit purposes and month end activities • Resolve ad hoc Cash Application related requests and queries from Collections or other departments • Process Check Payments Run Direct Debit and process rejections, LCR, Factoring… • Project Leonardo for France and Gucci for France, Morocco and Swiss export. All these tasks are provide for following countries for AH et HH: France, Morocco, Swiss Export, Israel and Back-up for : Nordics countries, UK, Ireland, Portugal and Belgium
• Preparation of contracts with underwriter • Booking premium • Register new contracts on database • Maintain, update and amend information for contracts • Register new submissions • Prepare and generate documentation papers (policy papers, letters etc.) • Review contracts on a timely basis • Renew and cancel contracts on annual cycle • Sending reminders for open balances • Support of the closing process
• Monitoring and management of Windows servers • Manage and deal with incidents and alerts quickly in order to comply with SLA • Telephone communication with customer or on • Support the technician on site when cutting on site (start, restart chassis, blade, controllers, disks). • Carry out stops and restarts of the chassis, change disks remotely • Open interventions by telephone or mail with the service provider • Controlling the proper functioning of the infrastructure
• Receiving and screening calls • Respond to the customers and treat problems faster • Mail management (response, dispatch) • Phoning and mailing • Updating files and archives • Tracking orders placed with suppliers: quotations, contracts, delivery notes, invoices and payments • Ensuring the confidentiality of information • Validating severity/priority classification of the problem • Incident Ticket Management - routing tickets to appropriate support groups • Escalation initiating and tracking • Perform basic problem determination on system and components • Restart failing components (OS, hardware & applications) • Perform system recycles per predefined Schedule
• Prospected by phone • introduce product • Follow trade deals