Delhi, India
Growing up in a small city of Uttar Pradesh, I always thought of travelling in an aeroplane one day while looking at an aircraft flying over in the sky, but least I knew that i will be able to fly everyday. I’m a flight attendant with over 16years’ experience in aviation industry working as cabin crew and ground staff in a customer facing environment. For the past 12 years I’ve been working with Saudia Airlines, supporting the delivery of service excellence during international and domestic flights. During my time in this role, I have spent over 6,000 hours in the air within Boeing and Airbus fleets, travelling across India, Far East, Arab, African, European and American countries. Adept at maintaining hospitable environment and ensuring the safety of our guests, I am confident in communicating with a wide range of people from different countries. Iam well trained to deal with emergency situations, First-aid, CPR, Fire Fighting and CRM and received various commendation letter from guests and Inflight Supervisors for excellent customer services. Prior to becoming a flight attendant, I worked as a customer service assistant with SriLankan Airlines for 3years where I was appointed because of my excellent baggage handling skill at World Tracer Management. I was responsible for managing customer complaints and ensuring customers’ experience with the company was a positive one. Being incharge for the day to day operations I was also coordinating with airport authorities and ground handlers for safe and smooth flight operations. This customer service experience stood me in good stead to transition to cabin crew roles; I was able to utilise my customer service skills to improve passengers’ onboard experience and ensure they felt appreciated as customers. Before joining SriLankan Airlines I got my first job as a ground handling agent working for Singapore Airlines where I got an exposure to deal with people from different countries and brush up my customer service skills. I learned everything related to the flight operations including customer handling at check-in counters, visa and documents check, assisting special need guests and baggage handling. I enjoy meeting new people and learning new things. I have a passion for travelling and love exploring new places. If you’re interested in learning more about me or just want to chat, feel free to send me a message. Specialities: Customer service, excellent communication skill, first-aid, customer engagement, adaptable, strong work ethics, time management, problem solving, team player, handling pressure.
As Lead Cabin Attendant is responsible for coordinating and managing the activities of the cabin crew. This includes assigning tasks, ensuring that all crew members are aware of their responsibilities, and maintaining effective communication throughout the flight
Crew Coordination: As Lead Cabin Attendant is responsible for coordinating and managing the activities of the cabin crew. This includes assigning tasks, ensuring that all crew members are aware of their responsibilities, and maintaining effective communication throughout the flight. Safety and Emergency Procedures: The safety of passengers and crew is of utmost importance. As Lead Cabin Attendant plays a crucial role in ensuring that all safety and emergency procedures are followed. Customer Service: ,As Lead Cabin Attendant often takes the lead in addressing passenger concerns and ensuring a positive experience for everyone on board. Assist with special requests and handle escalated issues. Cabin Preparation: As Lead Cabin Attendant typically responsible for ensuring that the cabin is properly prepared. This includes checking that all necessary supplies are on board, coordinating with ground staff for any special requirements, and ensuring the cleanliness and orderliness of the cabin. Communication with Cockpit Crew :As Lead Cabin Attendant responsible to maintain communication with the cockpit crew, providing updates on cabin status, any issues or emergencies that may affect the safety and comfort of passengers. Training and Development: As Lead Cabin Attendant involved in training and mentoring new cabin crew members. They ensure that all crew members are familiar with safety procedures, service protocols, and airline policies. Documentation and Reporting: Keeping accurate records of in-flight incidents, passenger issues, and other relevant information is part of the responsibilities. As Lead Cabin Attendant it may be required to submit reports to the airline after each flight. Conflict Resolution: In situations where conflicts arise among passengers or between passengers and the cabin crew, the Lead Cabin Attendant is often called upon to mediate and resolve issues in a professional manner.
Completed over 5000 hours of domestic and international flights within Boeing and Airbus fleets. Performing pre-flight check for safety purposes Providing high levels of customer service while engaging with customers and delivering safety presentations Providing medical assistance