Istanbul, Istanbul, Türkiye
Customer Experience and Operations professional with experience in the banking industry and online food delivery platforms. Skilled in contact center operations, outsourced workforce management, performance management, budget planning, and process improvement. I adopt a data-driven and results-oriented approach to enhance operational efficiency, improve team performance, and deliver a better customer experience. With a strong focus on continuous improvement and collaboration, I work to build scalable, efficient, and sustainable operations.
Temel olarak toplanılan verilerin, SPSS ve SSI kullanarak üretim, raporlama ve analiz süreçlerini yürütmek ayrıca veri kalitesinden sorumlu olmak.