Pickering, Ontario, Canada
Installed electrical wiring, and replaced receptacles and light fixtures Replaced drywall, including demo, installation (mudding and taping) and finishing (patching, painting) Assisted with shed construction - framing, roofing, and painting Installed tile - flooring and backsplash Installed laminate, hardwood and vinyl flooring Renovated bathrooms - demo, tiling and replacement of fixtures
Served as the primary point of contact for new homeowners, guiding them through pre-delivery inspections and addressing inquiries with professionalism and empathy. Resolved homeowner concerns in real time, applying active listening and problem-solving skills to de-escalate issues and ensure satisfaction. Coordinated with construction teams to track and complete deficiencies, ensuring accurate documentation and eliminating miscommunication.
Handled high volumes of customer interactions daily, maintaining professionalism and accuracy in a fast-paced retail environment Maintained store appearance and organization standards, enhancing the customer experience and supporting team sales goals Delivered exceptional customer service by actively listening, recommending products, and resolving issues efficiently