Bogota, D.C., Capital District, Colombia
Experience of over 4 years in the BPO industry, 2 years of experience as a Team Leader for a sales/customer service LOB focused on telecommunication products. Pro eficiencia in Excel and Outlook, data analysis driven and experience in creating, developing and execution of action plans to drive performance. At least one year of experience with client communications and delivery of information. Always invested in finding new and improve ways to drive performance and solve issues.
Bilingual Customer service representative for a telecommunications company in the US. Top performer for 6+ months and employee of the month for a couple of months.