Barranquilla, Atlántico, Colombia
Customer Operations and Team Leadership professional with over four years of experience in fast-paced BPO environments. I progressed from Customer Service Representative to Senior Agent and Team Leader, developing strong expertise in people leadership, performance management, and customer experience optimization. Currently managing large groups of team members, I focus on KPI performance, coaching, employee development, and continuous improvement initiatives that drive operational efficiency and service excellence. My experience includes managing performance metrics, improving team productivity, strengthening customer satisfaction, and developing talent in dynamic, high-volume environments. I apply data-driven decision making and process improvement strategies, including Lean Six Sigma principles, to support operational success. I thrive in collaborative and results-driven environments where leadership, empathy, and strategic thinking help transform challenges into opportunities for growth and operational excellence. Open to connecting with professionals in customer operations, leadership, and business process improvement.