Jakarta, Indonesia
I help organizations turn technology into business outcomes. As a digital transformation professional with a strong background in AI, automation, and digital products, I have spent my career optimizing processes, leading complex system integrations, and shaping strategies that align technology with business goals. Currently, I am Manager of Implementation Services at Visa, leading end-to-end client implementations across Asia Pacific, acting as a strategic consultant to financial institutions, managing the full project lifecycle, and translating complex system architectures into clear, actionable communication for both technical teams and executive audiences. Before Visa, I worked across banking (BCA, BNI), IT consulting (Mitra Solusi Telematika – Trakindo Group, The KPI Institute Australia), and ride-hailing (Grab), delivering digital projects spanning ITSM and marketplace platforms, ERP and RPA implementations, compliance software integration, LMS deployment, and data analytics. What I bring: • End-to-end project and implementation management across diverse markets • Business analysis: requirements gathering, solution design, SIT/UAT • Automation and AI: RPA, intelligent workflows, process optimization • Data and analytics: Power BI dashboards that empower data-driven decisions • Stakeholder management across technical and business functions I am also a published IEEE researcher (robotic process automation in core banking, IoT, lean manufacturing) and hold certifications from Oracle (AI Foundations), UiPath, SS&C Blue Prism, ServiceNow, and Microsoft
Act as a strategic consultant to financial institutions across Asia Pacific, analyzing requirements and proposing technical solutions for the deployment of Visa products and services. • Manage the full project lifecycle for regional clients and processors, ensuring high-quality delivery aligned with global milestones, supported by comprehensive risk assessments and issue management. • Build and influence relationships with internal product teams and external stakeholders to ensure seamless system integration, representing client operational needs. • Bridge technical and business functions by translating complex system architectures into clear, focused communications for executive audiences. • Deliver end-to-end implementations across diverse Asia Pacific market clusters: Greater China; India & South Asia; ASEAN; and Australia, New Zealand & Pacific Islands. Recognized for accelerating clients' time-to-revenue through rapid end-to-end technical implementations and for consistently high client satisfaction (NPS).
Led and managed critical digital transformation projects across multiple business units, delivering integrated solutions that drove operational efficiency, regulatory compliance, and revenue growth. • ITSM, Marketplace & ISO 27001: led a large-scale, cross-functional initiative to develop and optimize the MST Marketplace platform with Supply Chain, Finance, End User Services, and Core IT teams — managing End User Services (Desktop as a Service, software licenses), Connectivity Services (LAN/WAN, Starlink), and System Infrastructure Services (Cloud, SSL, SQL), and implementing SLA availability and fulfillment per customer contracts. • Business analysis: conducted requirement gathering, translated business needs into technical specifications, oversaw SIT and UAT, and supported post-go-live implementation and end-user training. • Compliance: integrated IFRS-16 (PSAK-73) software with MST Marketplace systems to automate IT asset management across complex asset lifecycle scenarios. • Data & finance: developed Power BI financial dashboards across MST services and designed FP&A processes covering revenue and cost allocation; led client workshops and training on budgeting transformation. • Automation: delivered RPA workflows that substantially reduced manual workloads, with strategic roadmaps aligning automation to business priorities. • Leadership: mentored other Business Analysts to balance evolving business needs with IT service stability.
Global LMS Deployment & Marketplace Integration project. • Designed and deployed a Learning Management System integrated with The KPI Institute's marketplace, launching courses in multiple languages and aligning with industry best practices for ERP and business applications. • Engaged cross-functional teams, including sales and marketing, to enhance the learning experience and deliver customized solutions for partners globally. • Contributed to the strategic development of ERP/CRM solutions, aligning technology with business goals to substantially improve learner completion rates. • Acted as a subject matter expert, conducting workshops and training sessions to onboard partners and employees to the new system.
Robotic Process Automation for Treasury & Risk functions. • Led automation of banking processes by integrating ERP for financial transactions. • Deployed RPA solutions for risk and treasury functions, automating installment conversion and remittance banking. • Significantly reduced operational cycle times while ensuring accuracy and compliance with financial regulations. • Provided pre-sales support for banking clients, developing proofs of concept showcasing automation benefits.
HR Automation project. • Developed and implemented automation strategies for Human Capital processes. • Integrated ERP systems with automation tools to improve financial reporting. • Streamlined interdepartmental collaboration between HR, IT, and Compliance teams.