Luxembourg
I am a people person who thrives on inspiring others and driving exceptional performance through a supportive management style. Results-driven with extensive experience in leadership, motivation, and change management, I am known for my customer-focused attitude and commitment to high standards.
• Lead and inspire the management team, cultivating a culture of high performance and accountability. • Drive innovation and continuous improvement across operational processes. • Promote and enforce safety programs across all Convergint locations. • Ensure compliance with industry regulations, standards, and certifications. • Identify and mitigate risks related to projects, operations, and business growth. • Optimise workflow processes to reduce costs and improve service delivery. • Lead technology integration efforts and improve operational efficiency. • Oversee large-scale and complex projects via a steering committee.
• Develop and execute strategic plans to meet company objectives and growth targets. • Drive revenue growth and market expansion while enhancing operational efficiency. • Manage financial performance with a focus on profitability metrics and cost control. • Recruit, train, and lead teams, fostering development and high performance. • Conduct performance management, including annual reviews and strategic salary planning. • Resolve critical internal and external issues by making strategic decisions. • Prepare and present detailed reports to executive leadership and key stakeholders. • Represent the company at industry events, conferences, and public engagements.
• Lead the integration of sales, service delivery, project management, risk management, and HR processes. • Implement compliance standards (e.g. ISO 9001, 14001, 45001, 27001). • Integrate and refine operational processes to reduce costs and improve overall performance. • Identify and manage integration risks to guarantee operational stability and smooth transition. • Coordinate and manage teams, ensuring effective collaboration and alignment with organisational goals.
Co-owner and founder of VINOZ, a specialist merchant and direct importer of exclusive Australian wines. • Drive business growth by sourcing new suppliers and enhancing the product portfolio. • Responsible for sales, building strong relationships and developing a robust customer network. • Manage import logistics, VAT declarations, create annual budgets, and financial forecasting. • Oversee the e-commerce platform and set-up of the invoicing and inventory system. • Plan and engage in industry events including trade fairs, wine tastings, and masterclasses.
• Support proposal and bid presentation for large-scale projects. • Negotiate contract terms with clients, suppliers, and partners. • Oversee and direct complex security integration projects. • Advise on the integration of digital tools and technologies. • Enhancing service delivery and improving the overall customer experience.
• Identify new business opportunities: responsible for diversifying customer- and product portfolio. • Negotiate and manage supplier and subcontractor contracts. • Improve sales processes by streamlining procedures and implementing strategies. • Resolve client issues and strengthen client relationships ensuring high levels of satisfaction and loyalty.
• Ensure seamless day-to-day operations of Amazon's HQ, preventing disruptions to business activities. • Act as the primary on-site liaison between Amazon and the facilities management team. • Supervise and manage on-site facilities staff. • Coordinate and oversee all maintenance activities, including critical systems. • Implement and enforce health & safety and environmental protocols across the campus. • Support sustainability initiatives, including waste reduction and green building practices.