Dubai, United Arab Emirates
Nicolas, French born, Expat in Dubai, previously Expat in London, Purser for Emirates Airlines , Interested in Aviation, Hospitality, Geography and Economy.
- Manage overall resources: time, product and people through inspired leadership to ensure all standards of safety, security, and service are met and the world’s best in-flight experience is consistently delivered. - Ensure standards of safety and security are met in line with corporate requirements, local civil aviation, government legislation, and international standards. - Conduct motivational briefing sessions prior to flights. - Allocate manpower resources appropriately considering skill level, special qualifications, languages and customer profiles/numbers. - Provide feedback, coaching, guidance and direction to all team members (comprised of 18 to 27 multinational crew members) to ensure standards are met as they apply to overall performance on board. - Conduct performance reviews that accurately recognise crew performance. - Capture valuable customer information through special reports that aim to enhance the customer experience. - Ensured customer complaints are fully investigated, managed effectively, and appropriate service recovery was applied. - Act as a brand and customer ambassador by demonstrating a positive and professional image whilst representing the company's leadership. - Demonstrate business awareness through responsible decision making. - Main achievements: I was awarded for proposing a pragmatic idea for cost saving after it was adopted by Service Delivery, which contributed to revenue generation. Furthermore, I was also awarded for managing numerous ad hoc inflight emergencies in an exceptionally successful manner.
- High Continuous management of my personal client book. - Trend and product delivery advisor for clients. - Direct and daily contact with clients. - Knowledge of administrative documentation. - Visual Merchandising. - Alterations. - Performance seller - Responsible for jackets and dressesvdepartments. - Store SWOT Analysis of current collections. - Product Training Meetings: Planning, preparing… - Stock reports and controls - Daily reports (figures of the store, sell through…)
- The execution and analysis of studies and research - Analysis of the studies and research - Elaboration of studies in process - Reporting - Identification of customer catchments areas - Geocodage
- Management of clients’ complaints - Accounting - In charge of commercial operations of the mega store - Management of the press - Manager of the reception of the store.
- Greeting the clients - Managing incoming telephone calls - Managing the booking of the rooms, arrivals/departures of clients - Invoicing