Greater Seattle Area
Seasoned Product Manager with 10+ years leading mobile, web, and platform products across B2B & B2C. Experienced in AI-powered features (chatbots & agentic workflows) that drive user growth, efficiency, and cost savings. Known for data-driven decisions, clear product strategy, and cross-functional leadership from 0→1 through iterative optimization. Track record of delivering measurable results in e‑commerce, healthcare, and SaaS environments. Agile certified! SKILLS: 1. Product & Strategy: Product lifecycle management, product vision, roadmap ownership, OKRs, backlog management using product boards, MVP definition, GTM strategy, stakeholder management, impact analysis, experimentation, A/B testing, and conversion optimization. 2. AI/ML & Data: AI/ML product strategy (0→1), AI image recognition, AI chatbots, agentic workflows, data platforms, telemetry and analytics, funnel and cohort analysis, KPI definition, and success metrics. 3. Collaboration & Delivery: Cross-functional leadership (engineering, design, data, operations, GTM), requirement elicitation, user-centric design, UX optimization, training, and enablement documentation. 4. Tools & Methods: Agile/Scrum, prioritization frameworks (RICE, impact vs. effort), analytics and dashboard tools (Hotjar, Amplitude, Power BI, Zoho), project management tools (e.g., Jira/Confluence equivalents), prototyping tools (Sketch, Figma, Balsamiq), HRIS and internal business systems. AI & AGENTIC WORKFLOW PROJECT: 1. Project Title: AI Agent “Roast My Roadmap” | n8n | Agentic Workflow Automation 2. Project Description: Built and deployed an AI-powered roadmap critique agent using n8n, integrating LLM APIs, structured prompt engineering, context engineering, conditional logic, memory handling, and automated evaluation loops to orchestrate multi-step agentic workflows that generate structured, actionable product strategy feedback. 3. Tools & Methods: REST APIs, webhooks, JSON schema, structured output parsing, API integrations, data layer design, response validation, and automation testing. 4. Success Metrics: - Reduced manual roadmap review time by 70% by automating opportunity scoring, risk identification, and prioritization feedback using structured prompts and workflow orchestration. - Iterated on 15+ prompt variations to improve output consistency and critique depth by 40% (qualitative scoring framework).
• Led 0→1 launch of a nationwide recycling mobile app across 5 provinces, defining product vision, roadmap, MVP scope, and GTM strategy for a scalable citizen-facing SaaS product. • Owned end-to-end product lifecycle for mobile app, web app, knowledge base, LMS, HRIS, and internal operations database, aligning business, engineering, policy, and vendor stakeholders. • Defined API contracts, schema requirements, telemetry events, and versioning standards in collaboration with engineering to ensure scalability and observability. • Delivered province-level rollouts on time and within budget, driving user adoption, retention, and brand positioning for a public-facing digital transformation initiative. • Selected and implemented enterprise HRIS and LMS platforms, reducing operational overhead and improving compliance tracking for internal teams.
• Led product strategy for HIPAA-compliant healthcare e-commerce and virtual consultation platform, enabling secure patient–provider interactions. • Designed and launched online consultation workflows connecting patients with licensed physicians, ensuring regulatory compliance and secure data handling. • Implemented AI chatbot for first-line triage and support, reducing issue resolution time by 20% and improving patient experience. • Optimized checkout and funnel flows through experimentation and cohort analysis, reducing cart abandonment by 12%. • Defined KPIs across acquisition, activation, and support automation to drive measurable growth and operational efficiency.
• Owned product vision and roadmap for multi-channel ordering platform (iOS, Android, Web, Kiosk) serving global restaurant partners. • Launched self-serve kiosk solution end-to-end, driving revenue uplift for partner restaurants through improved order throughput and UX optimization. • Defined API integrations between POS systems, mobile apps, and backend services to ensure transaction reliability and scalability. • Introduced gamification mechanics and engagement loops to increase retention across mobile and web channels.
• Managed product roadmap for enterprise regulatory SaaS platform serving government and compliance-focused organizations. • Defined telemetry strategy and success metrics to measure feature adoption, user behavior, and platform performance. • Designed growth models targeting distinct enterprise segments, increasing user acquisition by 10%. • Conducted user research and data analysis to prioritize enhancements and increase feature adoption.
• Led automation initiatives within healthcare services platform, improving customer satisfaction by 9% through workflow digitization. • Partnered with cross-functional teams to scope, prioritize, and deliver regulated healthcare solutions aligned with compliance requirements. • Drove backlog prioritization using impact analysis, stakeholder alignment, and outcome-based roadmapping. • Developed onboarding and enablement frameworks to increase product adoption.