Maisach, Bavaria, Germany
Experienced Global Leader Customer Success Operational Excellence Digital Transformation With over 25 years of international leadership experience, I currently serve as Head of Customer Success for Analytics Germany and North America at Xylem Analytics. I specialize in driving customer value through the development and execution of effective mitigation strategies, while fostering high-performing teams and nurturing talent. My passion lies in building scalable organizational structures and transforming complex business processes—such as Order-to-Cash—through standardization, harmonization, and digitalization. I combine deep expertise in SAP ERP/CRM, Salesforce, LEAN methodology, and Change Management to bridge strategic vision with operational excellence, ensuring sustainable growth and measurable results. I thrive in dynamic, cross-cultural environments where innovation, collaboration, and continuous improvement are the keys to success.
- ppa. Xylem Analytics Sales GmbH & Co.KG
Project Lead Change of Control LEDVANCE
Responsibility from quote (pre-sales activities) to cash (accounts receivables) for business processes including business consulting for IT to support during system implementation by using lean methodology. Set up of global shared services in customer service area.