Dietlikon, Zurich, Switzerland
Experienced Head Of Customer Service with a demonstrated history of working in the pharmaceuticals industry. Skilled in Pharmaceutics, Sales, Management, SAP ERP, and Leadership. Strong support professional with a Master of Arts (M.A.) focused in Business administration from Universität Zürich.
o Cross-site personnel and technical management of customer service teams at four locations (CH / D / RO / USA) o Implementation of the newly defined business unit processes and structures o Responsibility for strategic and cross-site optimization in the supply chain o Business Unit Projectmanagement (e.g. Site Technical Transfers)
o Personnel and technical leadership of the Customer Order Management o Commercial responsibility for a defined customer segment o Development and training of sales competence in customer service o Core Project Member Strategic reorganization and development of the group-wide business unit structure o Project member "Commercial Excellence", Workstream Sales Process o Change Management
o Business Group consisting of seven operating companies o > 1100 Employees; > CHF 600 Mio sales p.a. o Largest Swiss owner-managed trading company in building materials o 23 exhibition locations, 35 collection warehouses o Own production facilities for • Kitchen- and Bathroom furniture • Reinforcing steel • Concrete elements • Gravel & Concrete