Walldorf, Baden-Württemberg, Germany
As Chief Customer Officer and Member of the Executive Board of SAP SE, I lead the Customer Value Group (CVG) overseeing SAP's go-to-market strategy, customer delivery and operations across our global sales, engagement and support teams. I’m responsible for cloud infrastructure, cloud operations, SAP’s sovereign cloud portfolio, and security and compliance – all focused on helping customers drive business transformation and maximizing the benefits of AI to build long-term customer value in the cloud. Since April 2022, I’ve had the honor of serving on the Board of Directors of Nokia – a company that is as committed to innovation and technology leadership as I am. It’s an absolute privilege for me to be part of the Nokia mission to create technology that helps the world act together. That’s an aspiration that perfectly aligns to my core values. I believe software is a people business. I’m passionate about connecting talented teams across cultures and backgrounds to create innovative solutions that drive meaningful impact. By bringing diverse perspectives together and collaborating authentically, we can harness technology’s full potential for sustainable transformation. I’m committed to setting ambitious goals, rolling up the sleeves and working hard to achieve them. But it’s not just about achieving success for me. Giving back to the community is also important for me, which is reflected in my different volunteer activities. Because at the end of the day, it’s the power of people that creates real change. When I’m not focused on customer value and cloud innovation, you will find me skiing or exploring new cultures and seeking out new experiences. I'm also a coffee enthusiast who enjoys the simple pleasure of making a great cup of coffee.
Leading the Customer Value Group (CVG) which combines SAP's go-to-market and delivery functions to help customers drive their business transformation effectively while maximizing the benefits of AI and build long-term customer value in the cloud. CVG includes the company’s global and regional sales and customer engagement teams, helping customers drive optimal value from their SAP investment and accelerating AI adoption, as well as customer services, comprising professional services, premium engagements, customer innovation services, and customer support. In addition, Saueressig leads cloud infrastructure, cloud operations, SAP's sovereign cloud portfolio, cloud lifecycle management, as well as security and compliance for SAP’s global customer base.
Leading the Board area Customer Services & Delivery with global responsibility for long-term customer value in the cloud. This includes all business areas in customer services, comprising professional services, premium engagements, customer innovation services, and customer support. In addition, also leading cloud infrastructure, cloud operations, cloud lifecycle management, and private cloud delivery for SAP’s global customer base. The goal of the Customer Services & Delivery organization is to further increase customer satisfaction by ensuring that customers get the best services, tools, and support to accelerate their cloud transformation and adoption of artificial intelligence (AI) through the immense value of the integrated SAP portfolio. SAP helps customers to drive their business transformation effectively while maximizing the benefits of the cloud and AI.
Leading the Board area SAP Product Engineering with global responsibility for all business software applications. This includes all functional areas from product strategy and management to product development and innovation as well as product delivery and support. Responsible for a portfolio that includes the SAP S/4HANA suite, SAP Digital Supply Chain, SME, SAP HANA Enterprise Cloud, and industry solutions. In addition, SAP Product Engineering is responsible for cloud offerings such as SAP Ariba, SAP Concur, SAP Fieldglass, SAP SuccessFactors, and SAP Customer Experience. Also in charge of all development cross-functions at SAP, comprising the global SAP Labs Network, SAP Enterprise Adoption, Globalization Services, and SAP User Experience, as well as the overall quality of SAP software products ensuring a consistent level of scalability, reliability, performance, security, and data protection across all solutions for SAP’s customers.