India
Experienced Customer Relationship and Sales Manager with a proven track record in building strong client connections, driving revenue growth, and delivering exceptional customer satisfaction. Skilled in team leadership, strategic planning, and fostering long-term partnerships to achieve business success.
-Spearheaded sales and marketing initiatives for high-profile clients, including SEBI, NSE, BSE, NSDL, ABDM, and NCDEX. -Developed and implemented targeted marketing strategies to drive client engagement and increase market share. -Collaboration with cross-functional teams to deliver tailored solutions that meet clients' needs thereby enhancing service delivery. -Analyzed market trends and customer insights to create informed campaign development and effective execution. -Track and measure reports on performance metrics, using data-driven insights to optimize strategies and achieve sales targets
-Managed customer relationships to enhance satisfaction and loyalty, contributing to a positive brand image. -Developed and implemented strategies to improve customer engagement and retention. -Collaborated with cross-functional teams to resolve customer issues and provide timely solutions. -Analyzed customer feedback to identify trends and areas for improvement, leading to enhanced service delivery.
-Provided technical support for backend systems, ensuring optimal performance and reliability. -Collaborated with cross-functional teams to troubleshoot and resolve IT issues. -Assisted in the implementation of system upgrades and improvements, enhancing operational efficiency. -Documented technical processes and created user guides to streamline support operations.
Proficiently handled order escalations and complaints, ensuring timely resolutions. • Actively engaged with customers, demonstrating empathy, and maintained accurate records.
Troubleshot issues related to Blackberry (BB) and Voice Over Internet Protocol (VOIP). • Successfully implemented and drove Customer Performance Management (CPM). • Configured email clients and resolved related issues. • Managed the installation and uninstallation of antivirus software.