Belgium
Passionate about industrial marking and sales enablement. Most Valuable Salesperson 2H 2021
Enabling sales through numbers, figures and market insights. Business development in Denmark, Sweden, Finland, Norway, Spain and Serbia. Sales coach and mentor
Establishing new, and maintaining existing, relationships with customers. Identifying current and future customer service requirements by establishing personal rapport with potential and actual customers. Searching for new clients who could benefit from our cutting edge technology. Serving as a single point of contact for any inquiries regarding laser markers. Providing first line technical support.
CUSTOMER SERVICE: Acts as the primary point of contact for all customer service throughout the move process. Provides the customer with a comprehensive plan based on specific customer needs. o Performs initial contact with customer, explains benefits based on their relocation policy, sets expectations regarding the move process and understands specific and significant concerns of the customers o Sets expectations with agents regarding expected levels of service and special needs o Responds accurately and timely to customers in regard to questions or problems o Provides proactive updates to customers, agents, management and clients o Accountable for customer service metrics • LOGISTICS: Initiate, coordinate and monitor move services to ensure successful logistical coordination of each household goods move. o Anticipates challenges and plans the most effective shipment routing o Arranges for special logistical needs - auto shipment, specialty goods, artwork crating o Selects preferred vendor based on shipment routing, quality and pricing o Provides guidance relative to customs requirements o Escalation management: monitors the activities of moves and resolve problems as they arise, engaging management when necessary • PROFITABILITY: Maintain a profitability target in revenue on all moves. This is achieved through: o Vendor selection and initial rate negotiation o Effective quoting and knowledge of shipment logistics o Maintaining low errors and omissions o Escalate any shipments that will potentially lose revenue when needed • CASH FLOW: Accurately processes billing paperwork within specified department time frames. o Knowledge of Client invoicing requirements o Timely collection of vendor invoices and supporting documents • DATA INTEGRITY: Maintains real time and accurate move information in the electronic move management system.
Develop globally consistent strategy how to use external workforce.