South Africa
Program Management: I manage strong stakeholder and client relationships across 49 African markets, providing clear visibility of program activities and progress. I ensure problem statements are well‑defined, enabling the right program approach and implementation plan. I work effectively at all organisational levels, including C‑suite, and coach my team while collaborating with cross‑functional groups to deliver complex initiatives beyond our normal scope. Project Management: My Prince2 certification (2013) has strengthened my ability to manage simple and complex projects through structured scoping, clear charters, detailed plans, and disciplined execution. I ensure accurate updates to stakeholders and SteerCo, and my team and I are skilled in articulating risks and issues to secure timely attention and support. GTM (Go-To-Market): Our PMO ensures every project is aligned to MAH’s strategic priorities and contributes to annual KPIs. We work closely with business functions to drive adoption and market penetration post‑launch, track KPIs with the business to ensure measurable benefits, and support post‑release enhancements. This makes us a critical link between the business, technical teams, and end customers. Transformation: We continuously look for ways to improve our service by engaging business units, identifying gaps, and evolving our PMO capability to better support the organisation.
Johannesburg site establishment, team setup, and oversight of product and project delivery. • Delivered payment methods for Nigeria, Ethiopia, and Angola, including full integrations with third‑party providers. • Provided regular progress updates to executives and senior management. • Managed end‑to‑end delivery of products and projects across key markets, with a primary focus on Nigeria, Ethiopia, Kenya, and Angola. • Led major initiatives such as the Nigeria site setup, including: – Full operational setup and process definition for the PSP (Payment Service Provider) licence with Nigerian regulators – Ensuring legal and regulatory compliance – Defining the roadmap and managing its implementation – Coordinating integrations with Nigerian banks – Managing online portal setup and content – Establishing product‑level cost models • Oversaw handover to operations and ongoing post‑production support. • Directed end‑to‑end testing and quality assurance prior to go‑live.
• Manage supplier, account, and contractual relationships, ensuring all obligations are met. • Lead client account management, including oversight of contractual commitments and performance. • Monitor and resolve account and program level issues promptly. • Oversee project, program, and account reporting, ensuring accurate and timely updates. • Coordinate resources and drive effective skills transfer across teams. • Administer budgets and handle procurement requirements. • Manage project risks and issues, ensuring timely escalation and resolution. • Assess client needs and define how project work will be delivered. • Oversee human resource management for the project team. • Provide executives with regular project progress and account reports. • Facilitate account meetings, project meetings, and workshops. • Track project tasks and deliverables, ensuring completion within committed timelines. • Set expectations for the team and ensure accountability across all responsible parties.