Frédéric Thoraval

Contact Center Manager

Greater Barcelona Metropolitan Area

About

Experience

  • Contact Center Manager at Costa Crociere S.p.A.
    Jun 2025 - Present · 1 yr 1 mo

  • Global Operation Manager for Google Cloud Platform & Workspace at Concentrix
    Sep 2023 - Nov 2024 · 1 yr 3 mos

    - Oversee recruitment, staffing, and workforce planning for a global workforce of XXX employees - Lead budget preparation and financial forecasting for a XX M$ operational budget - Ensure financial results are aligned with budget targets and business objectives - Manage client relationships to ensure service delivery meets or exceeds expectations - Streamline operational processes to drive efficiency and business growth - Manage cross-functional teams to achieve organizational goals and performance metrics - Drive continuous improvement initiatives to optimize operational performance - Collaborate with global stakeholders to align strategy and execution

  • Webhelp (13 yrs 6 mos)
    • Global Operation Manager for Google Cloud Platform & Workspace
      Nov 2021 - Sep 2023 · 1 yr 11 mos

      - Oversee recruitment, staffing, and workforce planning for a global workforce of XXX employees - Lead budget preparation and financial forecasting for a XX M$ operational budget - Ensure financial results are aligned with budget targets and business objectives - Manage client relationships to ensure service delivery meets or exceeds expectations - Streamline operational processes to drive efficiency and business growth - Manage cross-functional teams to achieve organizational goals and performance metrics - Drive continuous improvement initiatives to optimize operational performance - Collaborate with global stakeholders to align strategy and execution

    • Operation manager Cloud Platform Support
      May 2019 - Nov 2021 · 2 yrs 7 mos

    • Team manager Cloud Plaform Support
      May 2017 - May 2019 · 2 yrs 1 mo

  • Professor at ESCI-UPF
    Sep 2012 - May 2016 · 3 yrs 9 mos

    Delivered specialized sessions on “Web Architecture” as part of the International Digital Marketing Master program. Focused on guiding students through the principles and frameworks of structuring websites to optimize usability, performance, and scalability. Contributed to the academic excellence of the program by sharing practical insights and industry-relevant expertise in digital marketing strategies.

  • Consultant at REEXPORTA. Think About Export
    Mar 2005 - Mar 2010 · 5 yrs 1 mo

    Web Project Manager. Information Architecture and SEO.