Stuttgart Region
Experienced Service Delivery Manager with a demonstrated history of working in the information technology and services industry. Skilled in Business Process, Business Planning, Operations Management, Supply Chain Optimization, and Communication. Strong finance professional.
• Accountable for HP Service & Support activities in a growing and changing market within the D&A region (Germany/Austria) • Ensure On-site Delivery performance of Printing and Computing Hardware by managing a network of suppliers • Manage and monitor Channel Delivery, Retailers & Commercial Channel performance and address when necessary • Develop and implement Consumer Hardware support solutions • Support the sales team to enable growth in Service and Hardware sales be developing and implementing new capabilities
- 16 Direct reports and >50 indirect reports in two countries - Quoting and Pricing offers to customers in all European Countries for Pre-Owned as well as Short term Rental solutions - Accountable to fulfill Central Bank of Ireland Audit criteria (AML, NPL, PEP, UBO) - Procurement activities from suppliers throughout Europe - Deliver products to customers on time and with speed, mitigate supply constraints to maximize revenue opportunities and enable business plans - Driving continued process optimization to adapt to changing market conditions and aligning within a Matrix organization
- Leading Planning activities in a multi-cultural team for Laser Jet HW in EMEA Supply Chain - Supply Demand Matching activities - Product Life Cycle Management including NPI/EOL alignment - Direct linkage to international Manufacturing Partners - Project Management on key initiatives - Close linkage with Regional and Category Marketing teams in EMEA
- Leading Planning activities for Ink Jet HW in EMEA Supply Chain - Collabortation with all WW counterparts in Americas and Asia - Overseeing implementation of Process Improvements - Managing Key BFT/BSC metrics and relevant improments - Direct linkage to regional Category Marketing teams