Maastricht, Limburg, Netherlands
Mercedes me connect technical support
• Educate customers about new products, new services, new upgrades. • Technical and sales support for Microsoft Office and Microsoft Windows from installation, through to all technical issues occurring during the use. • Monitoring incoming calls and suggest improvements to other agents to ensure the best possible support for users. • Backup agent for English support lines, when they can not handle the amount of calls or when they have an issue with phone lines. • Mentoring new hires