Annette Mann

CEO Austrian Airlines

Austria

About

Passionate airline professional with 20+ years of experience in strategic, commercial and operational roles. Strongly believing in the value of a connected world. Loves working in cross-functional, diverse and ambitious environments with a human-centric mindset. Strong ESG background, pushing technological boundaries to make sustainable aviation a reality.

Experience

  • Chief Executive Officer at Austrian Airlines
    Mar 2022 - Present · 4 yrs 4 mos

    Strategy & Business Development, Brand & Communication, Customer & Commercial, Finance, Legal & Compliance, HR/People Management, Political Affairs, Infrastructure

  • Member of Board of Directors at International Air Transport Association (IATA)
    Jun 2025 - Present · 1 yr 1 mo

    + Member of the Industry Strategy and Policy Committee (ISPC)

  • Board Member at Industriellenvereinigung
    Jun 2022 - Present · 4 yrs 1 mo

    + Ausschuss Europa & Internationale Märkte

  • Deutsche Handelskammer in Österreich (3 yrs 8 mos)
    • Vizepräsidentin
      Nov 2025 - Present · 8 mos

    • Vorstandsmitglied
      Nov 2022 - Oct 2025 · 3 yrs

  • Lufthansa Group (5 yrs 8 mos)
    • Head of Corporate Responsibility / ESG
      Jan 2021 - Feb 2022 · 1 yr 2 mos

      - Built sustainability strategy & group-wide community - Established Science-Based Targets (SBTi) - Developed global Sustainable Aviation Fuel (SAF) partnerships - Initiated 250m€ SAF deals - Founded LHG CleanTechHub as an innovation community - Launched SharkSkin

    • Co-Lead Program „RESTART“
      May 2020 - Dec 2020 · 8 mos

      - Member of Covid crisis team - Redesigned customer processes for Covid operation - Opened the first airport Covid test center - Doubled customer NPS within 8 months - Led a cross-functional team of ~100 people across 6 LHG companies - Reported to Group Executive Board

    • VP Product Management - Onboard, Lounge & Customer Services
      Jul 2016 - Dec 2020 · 4 yrs 6 mos

      - Designed & managed onboard & lounge service experience for 100m+ passengers of 3 brands (Lufthansa, SWISS, Austrian Airlines) - Managed 12m+ service contacts via global service center network - Led matrix setup with 2.500 staff in 8 locations & 1.2bn€ annual budgets - Achieved 5 Star rating for LH and won numerous other industry awards - Launched first generations of chatbots, Voice of Customer and other AI tools