Luxembourg, Luxembourg, Luxembourg
With more than twenty-four years of experience, I support organizations in their digital transformation and customer relation management with a strong focus on project management and team leadership. I oversee the planning, coordination, and delivery of complex projects, ensuring alignment with strategic objectives. My expertise spans the implementation of Microsoft Dynamics 365, the deployment of web and e-commerce solutions (PHP, CodeIgniter, WordPress, Prestashop), as well as Azure cloud migration and DevOps practices. This versatility allows me to provide strong project governance while remaining a credible technical partner for teams. I have led numerous initiatives from design to go-live, ensuring quality, performance, and user adoption. My ambition is to help organizations achieve their digital objectives through reliable and sustainable solutions, while fostering collaboration and collective efficiency.
Senior Consultant / CRM Project Manager (Microsoft Dynamics 365) Led strategic projects combining Microsoft Dynamics 365, Office 365 ecosystem, and third-party tools. Designed and implemented CRM architectures with API integrations, ensuring seamless data synchronization and interoperability across business applications. Managed and coordinated cross-functional teams across diverse technologies and platforms. Delivered functional and technical trainings to end-users and IT teams, ensuring smooth adoption and long-term efficiency. Authored functional and technical specifications (FR/EN), user guides, and project documentation to support clarity and sustainability of solutions. Conducted CRM audits, architecture reviews, and code assessments to guarantee performance, compliance, and maintainability.
Across various missions, I have provided consulting and IT expertise on web and digital projects, contributing to IT strategy, technological innovation, and information systems governance. My responsibilities have included project management and the leadership of cross-functional teams, as well as delivering specific developments such as API and microservice design. Several missions also involved R&D initiatives and the creation of proof of concepts in innovative areas such as artificial intelligence and education.
Among my missions: Led and delivered corporate and e-commerce websites, including DEM – Diffusion Electro Musicale (now DS Distribution), Masqott (iPhone accessories), and an alumni association portal. Developed a custom ERP in .NET/SQL Server, covering sales management, inventory, customer relations, and automated integrations with suppliers and carriers. Designed, deployed, and managed a nationwide application for field sales representatives, supporting order processing and in-store stock management. Implemented automation solutions to streamline commercial and logistics workflows (orders, product catalogs, customer communications). Developed the AirComfort iPhone app, directly connected to a weather sensor. Redesigned the company’s entire network architecture during relocation and business expansion, ensuring security, virtualization, and business continuity.
Key missions included: Designed and developed the company’s website with dedicated user areas, role-based access management, internal statistics, and information sharing. Implemented the customer-facing portal, enabling product catalog browsing and direct online ordering. Developed, maintained, and enhanced a mobile ordering tool for field sales representatives, fully integrated into the company’s information system. Created the software and hardware architecture for interactive promotional kiosks in major retail stores, with an automated weekly update system. Provided technical support to remote users and head office staff.