Tres Cantos, Community of Madrid, Spain
Strategic and results-driven telecom professional with over 14 years of experience in A2P messaging, SMS routing, and global telecom operations. As Head of SMS Operations at IDT Corporation, I lead international teams to deliver reliable, high-quality messaging solutions for banks, insurers, and Tier-1 telecom operators. I’ve built operations from the ground up, led complex platform migrations, and developed routing strategies that drive performance, profitability, and long-term scalability. My career bridges technical execution with business development, enabling me to align operational efficiency with commercial outcomes. Key strengths include: SMS Routing Strategy & Optimization Platform Evaluation & Migration Global A2P Messaging & SLA Management Team Leadership & Training Programs Crisis Management & Operational Uptime Fluent in English and Spanish, I thrive in multicultural, fast-paced environments and work effectively with stakeholders at all levels—from engineers to C-level executives. Open to industry collaboration and knowledge exchange—feel free to connect.
Established and led a dedicated Routing team, developing procedures, workflows, and tools to align with organizational objectives. Collaborated closely with the Sales team to ensure routing strategies added strategic value, enhancing outcomes through optimized routing. Designed and delivered comprehensive training programs, equipping the Routing team with the necessary skills to manage complex scenarios independently. Spearheaded initiatives to introduce advanced routing methods, define new products, streamline tasks, and identify innovative approaches to maintain service quality and drive profit margins. Fostered a proactive, solutions-oriented team culture, emphasizing continuous improvement and innovation in routing strategies. Played a critical role in transforming routing processes into a competitive advantage, contributing to the overall success and scalability of operations.
- Built the Operations department from the ground up, establishing clear procedures, workflows, and tasks to ensure efficiency and scalability. - Recruited, interviewed, and onboarded team members, providing hands-on training to develop their skills and empower them to make independent decisions and resolve challenges with minimal oversight—one of my proudest achievements. - Achieved multi-year platform stability, maintaining a 99% uptime, a key milestone for operational excellence. - Led the evaluation and selection process for a new platform provider for IDT Global SMS team, ensuring the best fit for business needs and future growth. - Played a pivotal role in planning and executing the platform migration, managing all aspects from strategy to execution while ensuring minimal disruption to operations. - Supported procurement and sales initiatives, leveraging prior experience and industry connections to drive results and foster growth.