Kreuzlingen, Thurgau, Switzerland
Highly motivated and passionated digital leader with a diploma in computer science and a MBA in General Management. 15+ years of experience in e-commerce & mobile business models, especially in the travel and entertainment industry. Always looking for disruptive technologies and business model innovations. Still able to write code and eager to questioning the status-quo day by day.
Part of the management team & reporting to the CEO. Responsible for creating and implementing strategic initiatives together with our shareholders (Eventim, Ringier) and strategic partners. Leading a team of product owners and project managers including the Tickecorner PMO team. In charge for our project portfolio and establishing an agile mindset & agile leadership within the company. In that role I am responsible for all software development projects. My focus is on technical innovations (mobile payment, data driven solutions, dynamic pricing, m-commerce, crm) and strategic topics (including post merger integration, cooperations, new product launches).
Establishing a new business unit and leading a highly motivated and interdisciplinary team with the goal to explore a new business segment for Ticketcorner. We were responsible for developing and launching a new mobile ticketing solution and establishing a new way how customer will buy their tickets in the future. Organized a an internal start-up we focused on a fast time to market, rapid growth and user-centricity with the goal to deliver a state of the art user experience for our B2B and B2C customers. Besides that we were setting the stage for a further internationalization into other Eventim markets across Europe. I was responsible for managing all aspects of the business including HR, operations, product management, sales & marketing, software development and strategy. I reported to the CEO and the management board of Ticketcorner.
Reporting to the CEO. Leading a team of product owners and project managers. In that role I was responsible for business development projects with a focus on technical innovations (cashless payment, mobile apps, data driven solutions, dynamic pricing) and strategic topics (including post merger integration, cooperations, new product launches). Besides that, I set up the Project Management Office and managed the Ticketcorner project portfolio.
Enabling circular economy through good data and digital connectivity by connecting brands with their consumers on a one-to-one level, providing brands and consumers with solutions beyond the end of use of the products.
In addition to my position at Ticketcorner (A Swiss subsidiary of Eventim), I was heading an international unit at Eventim which was dedicated to improving customer experience. With a focus on web, mobile, social media, data and information science we aimed for technical and commercial solutions to create a truly unique and unforgettable customer journey. With the passion for customer-centricity and an experienced team in technology & e-commerce, we understood and anticipated customer needs and behaviors. We turned those customer insights into new products and services by using continuous innovation.
As this position in Switzerlands largest digital media agency I was responsible for project management (agile and classic) and business consulting. I focused on digital transformation using mobile technology. I helped clients to improve their business performance, formulating and meeting strategic goals and to identifying new opportunities and emergingl threats. Furthermore I supported our sales team in all stages of the sales cycle, starting from lead generation & qualification, tailored offerings, sales presentations and negotiations. Besides this I was responsible for managing and enhancing existing customer relationships. With my technical expertise, leadership skills and business skills I took over the lead in key strategic projects involving the development of native and hybrid, scalable mobile business solutions. This roles involved stakeholder management, requirements engineering, resource and cost allocation, budget & risk management, conception/ideation and leadership within a internationally distributed team. I took responsibility from the initial concept & design phase, implementation, rollout and operation to ensure that the desire project goals and project margins were achieved.
Working closely with product, UX and development team on internationalization projects, enhancement of booking funnels and optimization of business KPIs, project planning & reporting, risk and dependency management, coaching innovation management practices & agile methods (Scrum, Lean-Startup, Business Model Generation, Lean & Product Canvas)
Reporting to executive board, strategy development, innovation and product management, HR responsibilities, developing and leading cooperations with external partners (Microsoft, Nokia, SMEs) and internal stakeholders, marketing for smartphone- and tablet-apps (iOS, Android, Windows 8)
Process optimization, company wide scrum implementation, coaching agile methods (Scrum, Kanban, Lean Startup), managing third party projects, in-house UGC, Android & iOS projects