Marco Chiriatti Henche

Director of International Customer at El Corte Inglés

Greater Madrid Metropolitan Area

About

Over 20 years of working experience within the tourism and retail market. Passionate about building long-term relationships with stakeholders, strong business mindset, team orientated. Willing to ease and enhance unforgettable customer experience in this changing market.

Experience

  • El Corte Inglés (Full-time · 12 yrs 6 mos)
    • International Customer Director
      Jul 2023 - Present · 3 yrs

    • Head of Travel Industry Tourism & Luxury development at El Corte Ingles
      Jan 2014 - Feb 2024 · 10 yrs 2 mos

      • Deep understanding of the cultural & luxury travel provider landscape • Commercial experience with negotiation & international partnership agreements • Experience leading global, multicultural teams • Scrappiness & ability to lead autonomous research and product development • Quick & natural relationship building, including with remote and globally distributed colleagues and partners  • Excellent communication skills, with an ability to deliver presentations to all levels within the organization • Ability to think creatively strategically about the travel landscape • Desire to be a Context ambassador within the travel community • Belief in the educational and transformational potential of true luxury travel experiences

  • Global Key Account Manager at Meliá Hotels International
    Apr 2011 - Jan 2014 · 2 yrs 10 mos

    Key responsibilities Pro-actively manage, develop relationships with intermediairies and clients in order to convert opportunities into acquisitions. •Achieve business levels in line with agreed targets, objectives and client service levels. •Identify other new business opportunities with potential new clients. •To be able to influence sales decisions with appropriate client contact. •Increased customer awareness of all MHI products. •To use competitor knowledge to position MHI ahead of the competition. •Work in partnership with MHI sales channels and colleagues to maximise business opportunities. •Demonstrate a full working understanding of all MHI Corporate proposition, products and services.

  • BT Sales & Marketing Manager at ME Madrid Reina Victoria - Melia Hotels International
    Apr 2007 - Apr 2011 · 4 yrs 1 mo

    Brand new hotel opening - luxury hotel reposition Business travel development among national and international high-spender companies Revenue management

  • Travel agencies & Business Travel manager at Meliá Hotels International
    Feb 2000 - Apr 2007 · 7 yrs 3 mos

    Multi-segment sales (travel agencies, TTOO and business travel) Business development CRM analysis and workflow Annual budget goal